利用人工智能代理建立客户信任：变革您的MSP运营.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Bappaditya DuttaHe/HimWW Tech Lead,AWS MSP ProgramAmazon Web ServicesJing NingShe/HerSr.Mgr,Partne

2、r AI AccelerationAmazon Web ServicesBuilding Customer Trust with AI Agents:Transform Your MSP OperationsP E X-3 1 8 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.1995202520002005201020152020Value creationStandard

3、izationOffshoringNearshoringLeanOpsTech augmentationDevOpsLabor arbitrage erapeople drivenRPAIDPProcess miningAI/MLGenerative AITechnology arbitrage eraAI-drivenNew S-CurveNew S-Curve of MSP trendsAgentic AI 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Essential AI Use Cases fo

4、r MSPsSmart CompanionKnowledge Base ManagementDynamic Runbook GenerationRoot Cause AnalysisAIOpsHelpdesk Automation 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AI in MSP Operations:Early Wins and Customer Impact reduction in average ticket count for manual interventionaverage

5、cloud cost savings reported by multiple customersimprovement in average MTTR reporting by multiple MSPs35%60%45%Source:IDC,Forrester,McKinsey,AWS Partners 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Use Case 1A

6、IOps 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.724x7 HUMAN POWERED SUPPORT TEAMWhy the order processing failed?I need to add a new userAPI not workingGetting delayed response from DBTheres something wrong with the portalI need to reset my passwordI need to submit a change re