安永（EY）：2025年全球能力中心脉搏调查报告：印度全球能力中心发展前瞻（英文版）（26页）.pdf

1、Whats next for Indias GCCs?Global Capability Center(GCC)Pulse Survey 2025November 2025 Global Capability Center(GCC)Pulse Survey 2025|02PrefaceIntroductionApproachGCC strategy and operating modelAI,data and digital technologyPeople and organizational effectivenessRisk and cyber securitySummaryEY GCC

2、Core TeamAcknowledgementsContentsChapter 1 Chapter 1.1 Chapter 1.2 Chapter 2 Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7Chapter 8PrefaceThe story of Indias Global Capability Centers(GCCs)has entered a new chapter.The EY GCC Pulse Survey 2025 reveals that they are emerging as Innovation Orchestrato

3、rs,steering digital transformation,building IP,and influencing enterprise strategy at a global scale.This shift is essential for the sectors growth,as future success will depend on high-value services,engineering,research and development,and expertise in advanced digital technologies.The findings fr

4、om 2025 show a clear shift towards digital transformation and an expanding functional scope.GCC leaders today expect their centers to play a crucial role in leveraging artificial intelligence(AI)and technology platforms to create future value.This report highlights the priorities,investments and cha

5、llenges that shape this new phase.It aims to provide insights into how GCCs are developing the talent and technology needed to become key drivers of intelligent automation and digital change for their global businesses.We thank all participants for their valuable contributions to this report.Global

6、Capability Center(GCC)Pulse Survey 2025|03Arindam Sen Partner,GCC Sector Lead,Non-FS,EY IndiaManoj Marwah Partner,FS GCC Consulting Lead,EY IndiaWhats the right mix of elements to catalyze true value?Global Capability Center(GCC)Pulse Survey 2023September 2023Redefining GCCs,Reimagining the FutureGl