1、2025457132130404263202557114202545 6 7 8 1 2 3 4 WhyWhatHowWhoWith What5()/()What?Who?How?With what?Why?(STRATEGY.).1 20256Bottom Line2030AI7202582%26%43%46%46%53%58%73%2 Q511473%58%53%46%43%26%114393 Q50%35%43%44%46%49%57%63%63%57%49%46%44%43%35%20251011ROICWACC+-+4 88%59%5 Q1%17%23%24%26%43%59%63%

2、88%43%Lead to Cash20%17%20251213 RTRRecord to ReportEnterprise Performance ManagementITRIssue to ResolutionLTCLead to CashOTDOrder to DeliveryHTRHire to RetireSTPSource to PayIPDIdea to LaunchEPMIPDIdea to LaunchLTCLead to CashOTDOrder to DeliveryITRIssue to ResolutionSTPSource to PayHTRHire to Reti

3、reRTRRecord to Report20251456%34%4%3%3%1590%56%34%237 Q2387%231%31%25%10%31%56%8 Q231%31%25%10%3%20251639%28%19%14%179 Q28%11%28%19%14%61%53%35%20251810 Q4%18%35%53%61%58%44%41%11 Q2%15%17%22%24%28%32%41%44%44%58%58%19(EY Change Experience)202520PersonalizedPurposefulInsightfulInteractive2112%28%15%

4、45%20252212 Q12%28%60%45%15%61%26%22%13%39%2320252413 Q26%22%13%39%68%46%15%7%32%5257%15%46%32%20252614 Q21%39%16%8%16%52715 Q21000500-1000300-500100-300100100100-300300-500500-1000100033%50%11%6%67%22%11%20252879%10039%10030016%3005008%500100016%1000100022%11%16 10001000202450061%10050017%501006%10

5、5017%2025202433%20%202412%35%202552917 Q2025202433%20%12%35%74%26%17%18 Q17%17%26%74%+202530Business Process ManagementBPMITBPMBPM5311993Michael HammerJames Champy83%76%68%67%66%19 Q0%66%67%68%76%83%202532453320 20253421 Q46%25%20%9%54%25%29%9%535APQCAmerican Productivity and Quality Center22 Q24%46

6、%23%8%76%46%23%8%24%20253682%58%42%26%23 Q18%24%16%16%26%5375APQCSCORITILPMPTogafLSS20253840%14%46%24 Q46%14%29%11%53965%32%27%6%35%25 Q35%32%27%6%202540561%58%AI57%53%IT50%446%54126 Q1%18%23%29%39%46%50%53%57%58%61%ITITAI50%ITLife ScienceHealth20254252%45%29%26%GMP23%23%16%13%To