ServiceNow：2024非营利组织数字化转型研究报告（英文版）（35页）.pdf

1、IMPACT AI:NONPROFIT DIGITAL TRANSFORMATION REPORT How leading nonprofits use emerging tech to do more good for more people 2024 ServiceNow,Inc.All Rights Reserved.Confidential.2CONTENTSIntroductionNONPROFIT RESEARCH REPORTTech&impactNonprofit PacesettersGood to greatMaximum impactNotes from the fiel

2、d6 lessons from nonprofit PacesettersResearch background030406112028293234Top takeaways 2024 ServiceNow,Inc.All Rights Reserved.Confidential.3INTRODUCTIONNONPROFIT RESEARCH REPORTVanessa SmithPresident of ServiceNow.orgBut their success often rests on their relationships with the people who make up

3、the nonprofit ecosphere.For many,these experiences leave much to be desired.In fact,92%of nonprofits we surveyed agree their digital experiences arent meeting the needs of stakeholders,such as donors,employees,volunteers,and beneficiaries.Technology offers a solution:It helps nonprofits improve stak

4、eholder experiences,communication,engagement,and transparency.The benefits dont stop there.With the right technology,nonprofits can streamline their operations and boost their impact.To do this,they need to harness end-to-end IT platforms and AI-driven workflows that connect people,data,and processe

5、s.To better understand how nonprofits are using technology to advance their missions,ServiceNow teamed up with research agency ThoughtLab.We surveyed 300 nonprofit leaders to identify tech strategies with the most potential to help nonprofits do maximum good with limited resources.We also dug into w

6、hat the world would look like if all nonprofits were Pacesetters:How many more people could they serve?How much more budget could they devote to their missions?The results were eye-opening.Our research shows that 92%of nonprofits recognize the value of digital transformation,but many are unsure how