国际航空电信协会（SITA）：2024年行李IT洞察报告（英文版）（23页）.pdf

1、SITA BAGGAGE IT INSIGHTS 2024SITA 2024Executive Summary03Baggage Mishandling05Year on Year Baggage Mishandling Rate06Long Term Decrease in Baggage Mishandling 07Long Term Baggage Mishandling Rate 08Breakdown on Mishandled Bags09Reasons for Delayed Bags 10Global Mishandling Rates for Domestic&Interna

2、tional Flights11Growing Investments in Touchless Self-Service Baggage Processes 12Long-term Improvements in Regional Performance13Indias air travel growth transformation,AAI use case15Tech to the rescue,SWISS and Swissport use case17More passengers means more bags.We must use better tech19Full track

3、ing and real-time status updates are key to betterbaggage handling and passenger experience,IATA20Leveraging technology to improve baggage handling,ACI World21Methodology22ContentsSITA BAGGAGE IT INSIGHTS 2024EXECUTIVE SUMMARY4SITA BAGGAGE IT INSIGHTS 2024Reinventing travel and transportDavid Lavore

4、l,CEO SITAExecutive summaryIn 2023,the air travel industry made an impressive comeback.Passenger traffic soared,surpassing 2019 levels for the first time in five years.At 5.2 billion*,the passenger traffic surge was even stronger than the industry expected.Mishandling rates decreased from 7.6 to 6.9

5、 bags per thousand passengers,showing good progress.This boost comes ahead of expected travel spikes,with global passenger traffic set to double by 2040.There are still hurdles to overcome though,like transfer mishandling,making sure bags make it onto the next flight,or smooth delivery of bags at th

6、e collection belt.The challenge is even greater when facing surges in large baggage volumes.Thats why its important to push forward with digitalization and to use AI and computer vision tech in baggage handling.Such technology is essential because it helps us gather,integrate,and share data effectiv