1、A CXG ReportRevolutionising Travel Retail:A 2025 Industry Analysis and Outlook Silvia Coleman is the VP Market Intelligence and Strategic Growth at CXG.She is a former invest-ment banker and financial analyst with deep expertise in the luxury space,having covered both the public luxury sector and ad

2、vised brands on strategic and business development issues in the private luxury sector.Prior to joining CXG,she worked for PricewaterhouseCoopers Securities,Shattuck Hammond Partners and Threadstone Partners.She has lived and worked in Europe,South Africa and the US and brings a truly global perspec

3、tive to her work.She holds a BComm(Hons)in Finance from the University of Natal,South Africa,a Diploma in Fashion Design from Parsons School of Design,and a Masters in Management(ALM)from Harvard University.Nicolas Savary is a Customer Experience Advocate with over 20 years of expertise in luxury an

4、d travel retail.Holding a Masters degree from HEC,University of Lausanne,and executive training at IMD,he has led key initiatives at DFS(part of LVMH)and Lagardre Travel Retail.As Vice President for Lagardre Japan,he spearheaded the companys market entry and the Kansai Airport Duty-Free renovation.L

5、ater,as Managing Director of JAL Duty-Free,he developed impactful shopping experiences in high-traffic travel hubs.Nicolas continues to innovate in travel retail,combining his expertise with a passion for customer-centric growth.Silvia ColemanNicolas SavaryAbout the AuthorsGeorges Al Feghali heads C

6、XGs Transformation and Consulting Practice,advising senior deci-sion-makers on global and regional transformation and growth.He has extensive experience in management consulting and previously held managerial positions at consulting firm Strategy&(formerly Booz&Company)and at international groups.He