1、Global Insurance Market Pulse Orchestrating the Future of Insurance:Scaling AI Through Human-Centered Transformation2Global Insurance Market PulseGlobal Insurance Market Pulse3C0 M0 Y0 K100Pantone black CWAVESTONEsymbolJOB:SGK24marENUMBER:5034_003484Date:12/03/2024Scale:vectorSize:vectorFabrication:

2、printingC0 M0 Y0 K100Pantone black CWAVESTONEsymbolJOB:SGK24marENUMBER:5034_003484Date:12/03/2024Scale:vectorSize:vectorFabrication:printingContentForewordTo Insurance Industry Leaders,Artificial intelligence is becoming embedded across the insurance sector.Yet despite widespread adoption,many insur

3、ers are still struggling to move from promising pilots to enterprise-wide impact.The gap between ambition and realized value continues to grow.In our global work with insurers,we see that technology is not the primary obstacle.The greater challenge lies in aligning AI initiatives with the way people

4、 work,make decisions,and deliver value.Too often,AI is implemented as a system upgrade,rather than as a catalyst for organizational transformation.This report introduces a different path forward.It outlines how insurers can scale AI by orchestrating a close partnership between employees and technolo

5、gy.We present a practical framework to help leaders embed AI across the insurance value chain,while equipping their people to thrive in a transformed environment.We also provide actionable steps that organizations can begin implementing immediately.Insurance has always relied on expertise,trust,and

6、sound judgment.AI will change many aspects of how insurers operate,but those qualities remain essential.Companies that succeed in the next era will be those that bring together the best of human capability and advanced technology.Not in parallel,but in concert.Sincerely,Eduardo DAlma Partner,Lead In