超越实施.pdf

1、Beyondthe implementationPresented byPeter-Paul Grootens19 February 2025My primary role is helping our clients reach their ultimate goals and objectives once our solutions are implemented.Having worked closely with the Inland Revenue Departments of Anguilla,Grenada,and St.Kitts and Nevis,I can share

2、best practices as well as the challenges faced by similar OECS countries.Client SuccessPeter-PaulHere With You Today2T I T L E O F P R E S E N T A T I O NRaise Your Hand:If you have been part of a digital transformation project.3T I T L E O F P R E S E N T A T I O NKeep Your Hand Up:If that digital

3、transformation project went exactly as planned,with no surprises.45A staggering 70%of digital transformations fail.Source:Forbes 2019The Road of Digital Transformation6Decision to Invest in DigitalizationLimited CollaborationResistance to ChangeImplementation Successful!Successful Digital Transforma

4、tionTraditional ApproachThe Road of Digital Transformation7Decision to Invest in DigitalizationLimited CollaborationResistance to ChangeImplementation Successful!Lack of Process Understanding Lack of Taxpayer EducationLack of Data IntegritySuccessful Digital TransformationClient Success ApproachKey

5、Pillars of Post-Implementation SuccessAdoption of the SolutionEnsure internal officers understand how to use the system,as well as processes.01Managing Internal ResistanceAddressing resistance across teams and leadership.02Ensuring Data IntegrityMaintaining an accurate and reliable taxpayer database

6、.04Taxpayer EducationEnsure taxpayers understand their obligations,and any changes that arose.03Addressing ChallengesProactively resolving issues as they arise.058Adoption of the SolutionIn-App Support and Learning Management System10Learning Library 1.0T I T L E O F P R E S E N T A T I O NIn-App Su