1、ASIA REPORT 2024STATE OF THE SHAREDSERVICES AND OUTSOURCINGINDUSTRYSTATE OF THE SHARED SERVICES AND OUTSOURCING INDUSTRY:ASIA REPORT 2024INTRODUCTIONThe SSO Model0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%Single Country,Single FunctionSingle Country,Multi-functionMulticountry,Single FunctionMulticountry

2、,Multifunction3.74%24.3%11.21%60.75%What type of SSO/GBS are you(functional view)?According to data collected in SSONs State of the Shared Services and Outsourcing IndustrySurvey Q4 2024,the shared services industry is incredibly developed in Asia.For example,thevast majority of Asia-based responden

3、ts described their organization as multifunctional andmulti-country(60.75%).In contrast,less than 4%labelled their organization as single country andsingle function.This situates the majority of Asian shared service organizations(SSO)andGlobal Business Services(GBS)as very influential within the ind

4、ustry,as they have a generallylarge outreach.Looking to GBS specifically,organizations in Asia are quite divided.However,the overallconsensus in the region is pro-GBS,even from companies that do not currently operate a GBSmodel.0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%Currently transitioning to GBSMatu

5、re GBS(scaling)Mature GBS(Moving to Digitized GBS)GBS Plans in 3-5 YearsNo Plans to beUsed to be a GBSDo you operate as a GBS?21.5%16.82%34.58%14.02%12.15%0.93%STATE OF THE SHARED SERVICES AND OUTSOURCING INDUSTRY:ASIA REPORT 2024Beyond this,the maturity levels of Asian SSO/GBS are generally strong,

6、with the majority ofrespondents noting a medium-level maturity(48.6%)within their organization.AsiaGlobal01020304050LowMediumHighExpertWhat do you perceive your SSO/GBS overall maturity level to be taking into account sourcingmodel,scope,automation,strategic alignment&talent?18.69%24.76%48.6%49.84%2