YelpYELP2023年信任与安全报告NYSE英文版19页.pdf

1、2023 Yelp Trust&Safety ReportFebruary 28,2024|ContentsHow Yelp maintains content integrity3Whats new from 2023Prioritizing Trust&Safety:2023 by the numbers4ReviewsYelps automated recommendation softwareContent moderation at YelpYelps Consumer Alerts programYelp Elite badges distinguish our most acti

2、ve and helpful usersCombating compensated and incentivized reviews9Compensated Activity AlertsSuspicious Review Activity AlertsReining in reputation management companiesUncovering and reporting deceptive review practices on other sitesSurfacing helpful information and removing potentially inappropri

3、ate content on Yelp12Using AI to moderate inappropriate content at scaleProtecting business pages with identity attributesMaintaining accurate information on Yelp business pagesBlocking spammy businesses from YelpRemoving lead generators from YelpRecategorizing crisis pregnancy centers on YelpPublis

4、hing restaurant inspection data on YelpModerating business pages that gain public attention through Media Attention Alerts15Media-fueled incidents in 2023Protecting consumers from abuse of the legal system17Questionable Legal Threat AlertsConclusion1832023 Yelp Trust&Safety Report*Data is sourced gl

5、obally.How Yelp maintains content integrityYelps mission is to connect consumers with great local businesses by giving them access to reliable and useful information.Consumer trust is one of our top priorities,which is why Yelp has extensive Trust&Safety measures that use advanced technology and hum

6、an moderation to protect the integrity and quality of content on our platform.This approach is driven by our,reporting by Yelps community of users and business owners,focused on investigating content and platform activity,and our commitment to encouraging authentic content from the start of the user