第一资本信贷Capital One Financial Corporation (COF) 2021年CSR报告「NYSE」.pdf

1、2021 ENVIRONMENTAL SOCIAL AND GOVERNANCE REPORTTable of ContentsINTRODUCTIONA Message from Rich Fairbank 4About this Report 6ABOUT CAPITAL ONEOur Approach to ESG 7Company Profile 10Business Overview 11ENVIRONMENTALClimate Risk Management 17Greenhouse Gas Emissions 18Consumption and Waste Reduction 2

2、0Sustainable Finance 25SOCIALHuman Capital 27Workplace Diversity,Inclusion and Belonging 32Consumer Well-Being and Financial Inclusion 42Community Engagement and Social Impact 48Privacy and Data Security 82GOVERNANCECorporate Governance and ESG Oversight 85Risk Management 91Business Ethics and Respo

3、nsible Business Practices 95Political Activity 97APPENDIXSASB Disclosures 101TCFD Disclosures 103GRI Disclosures 105AboutABOUTENVIRONMENTALSOCIALGOVERNANCEAPPENDIXA Message fromRICH FAIRBANKCapital Ones Founder,Chief Executive OfficerThe past three years have had a defining impact on our lives.A glo

4、bal pandemic.Economic stress.A war in Europe.Moments of crisis can put institutions as well as their policies and actions in the spotlight.Over the last three years,companies have been asked to care for and serve their associates,customers and communities in new and different ways.And I have been he

5、artened that Capital One has made a positive difference during these challenging times.From our founding days,we have been focused on building a company that could succeed over the long term.A company where success isnt just measured in profits or stock price,but also by how we help associates grow,

6、customers succeed and communities thrive.Since long before the COVID-19 pandemic,this philosophy has shown up in everything we do at Capital One.Not only in how we build products,imagine experiences and invest in technology,but also in how we treat our associates and consider the impact of our busin