希尔顿集团Hilton Worldwide (HLT) 2020年年度报告「NYSE」.pdf

1、StrengthMatersWhere It2020AnnualReportStrengthMattersWhere ItIn a resilient business model Behind every door sealed with Hilton CleanStay Within one of the worlds best places to workIn communities around the worldOur strong balance sheet and quick,decisive actions ensured our ability to navigate the

2、 challenges of 2020Unique innovations driven by an enhanced focus on safety and hygiene for evolving traveler needs brought peace of mind to our guestsOur purpose-led culture prioritized the safety and well-being of our Team MembersThrough corporate partnerships and grants from the Hilton Effect Fou

3、ndation,we supported our Hilton family and friends around the globe Canopy by Hilton Jersey City Arts District,New JerseyHilton 2020 Annual Report2Chris Nassetta President&CEOWatch Video MessageAs I reflect on what has been a challenging period,I remain genuinely optimistic about what the future hol

4、ds and am proud of how weve responded to the crisis and served all our stakeholders.”To fill the earth with the light and warmth of hospitality by delivering exceptional experiences every hotel,every guest,every time.Hospitality We are passionate about delivering exceptional guest experiences.Teamwo

5、rkWe are team players in everything we do.Leadership We are leaders in our industry and in our communities.Now We operate with a sense of urgency and discipline.Integrity We do the right thing,all the time.Ownership We are the owners of our actions and decisions.Our VisionOur ValuesTo be the most ho

6、spitable company in the world by creating heartfelt experiences for guests,meaningful opportunities for Team Members,high value for owners and positive impact in our communities.Our MissionWe Are HILTON We Are HOSPITALITYHilton 2020 Annual Report3StrengthMattersWhere ItInnovationInnovation is in our