希尔顿集团Hilton Worldwide (HLT) 2018年年度报告「NYSE」.pdf

1、EffectTHE HILTON2018 Annual ReportHilton 2018 Annual Report25,600+PROPERTIES3 Billion GUESTS10 Million TEAM MEMBERS$1 Trillion IN ECONOMIC IMPACT100-year history.These numbers represent the positive,world-altering impact Hilton has had on lives and communities around the globe in its nearly Hilton 2

2、018 Annual Report3Highlights2018In 2018 our 99th year of hospitality we continued the momentum that will extend The Hilton Effect well into our next 100 years.Christopher J.NassettaChief Executive OfficerA RECORD-SETTING YEARA STRONG FINISH TO OUR FIRST CENTURYKevin Jacobs Chief Financial Officer Re

3、flecting on 2018,Hilton continued to have a positive impact on the people and communities we serve,fueling strong growth and performance across our business.Hilton 2018 Annual Report4Align CULTURE&ORGANIZATIONWin ON CUSTOMER EXPERIENCEPrioritiesKEY STRATEGIC Ranked#2 Worlds Best Workplace by Great P

4、lace to Work Recognized as#1 Workplace for Diversity by FORTUNE and a Top 10 Company for Diversity by DiversityInc Created more than 28,000 new hospitality jobs globally Awarded 10 Team Members the opportunity to take a paid four-week Thrive Sabbatical to give a dream or live a dream as part of our

5、ThriveHilton commitment Remained focused on Operation:Opportunity,our commitment to hire an additional 20,000 veterans,spouses,dependents and caregivers by 2020 Demonstrated the power of our network effect by increasing industry-leading market share premiums 100 basis points for the full year Enroll

6、ed more than 14 million new Hilton Honors members,bringing total membership to more than 85 million Scaled industry-first Digital Key technology to more than 4,100 properties with 7.6 million keys downloaded in 2018 Rolled out more than 1,800 Connected Rooms,enabling guests to create more personaliz