Gartner, Inc. (IT) 2004年年度报告「NYSE」.pdf

1、GartnerAnnual Report2004Letter From the CEOGartner ResearchGartner EventsGartner Executive ProgramsGartner ConsultingFinancial HighlightsForm 10-K1468101214Our core mission is to provide insight to technology leaders.This is an exciting time for Gartner.Since my appointment as chief executive offi c

2、er of the Company in July 2004,our management team has worked diligently to develop a plan for achieving the tremendous potential for value creation Gartner enjoys as the clear leader in a vastly underserved market.We are taking a number of strategic,organizational and operational actions aimed at s

3、eizing the opportunity before us.Although I am new to the CEO position,my enthusiasm for Gartner and admiration of its offerings are longstanding.Gartner offers a powerful value proposition for its clients.We have an unparalleled track record of providing independent,insightful analysis that enables

4、 our 10,000+clients to enhance the performance of their IT infrastructure,seize opportunities in the marketplace and employ technology to support their business objectivesall at a cost that represents just a fraction of their overall IT budget.Based on a recent study,84%of our clients are either ext

5、remely or very satisfi ed with our services,putting us at the top of our industry in terms of customer satisfaction.At the same time,we believe that there is a tremendous untapped market for Gartner services.Only about 20%of corporate buying centers in the U.S.currently use Gartner or the services o

6、f any other research and advisory fi rm as part of their IT decision-making process.The opportunity is even larger in non-U.S.markets,particularly in countries with mature IT economies,such as Japan,Germany and the U.K.,where we have even lower penetration rates than in the U.S.The entire management