華潤燃氣：2019年環境社會及管治報告.pdf

1、2019環境社會及管治報告Environmental,Social and Governance Report6.2 提升安全技能 6.2 IMPROVEMENT OF SAFETY SKILLS.506.3 強化安全監察及應急管理 6.3 STRENGTHENING SAFETY SUPERVISION AND EMERGENCY RESPONSE MANAGEMENT.526.4 創新安全技術 6.4 SAFETY TECHNOLOGY INNOVATION.546.5 宣傳安全知識 6.5 DISSEMINATION OF SAFETY KNOWLEDGE.556.6 安全績效指標的表現

2、 6.6 PERFORMANCE OF SAFETY PERFORMANCE INDICATORS.587 以人為本 關注員工成長 7 Being People-Oriented and Concerned for the Growth of Employees.627.1 關注員工成長 7.1 FOCUS ON EMPLOYEE GROWTH.647.2 保障員工平等權益 7.2 SAFEGUARDING THE EQUAL RIGHTS OF EMPLOYEES.687.3 員工關愛活動 7.3 EMPLOYEE CARING ACTIVITIES.718 匠人精神 共建美好生活 8 Th

3、e Spirit of Craftsman:Creating a Better Life Together.768.1 提升服務品質 8.1 IMPROVING SERVICE QUALITY.768.2 客戶溝通 8.2 CUSTOMER COMMUNICATION.818.3 供應商管理 8.3 SUPPLIER MANAGEMENT.838.4 參與社區共建 8.4 PARTICIPATION IN COMMUNITY CO-BUILDING.899 同心抗疫 築起疫情防控的嚴密防線 9 Together Fight the Virus and Build a Robust Defens

4、e against the Epidemic.989.1 防疫領導 9.1 LEADING THE EPIDEMIC PREVENTION INITIATIVES.989.2 穩定供氣 9.2 GUARANTEED STABLE GAS SUPPLY.999.3 關愛員工 9.3 CARE FOR EMPLOYEES.1009.4 慈善捐助 9.4 CHARITABLE DONATION.1009.5 奮戰一線 9.5 FIGHTING AT THE BATTLEFRONT.10010 可持續發展績效指標 10 Sustainability Performance Indicators.108

5、11 附錄：環境、社會及管治報告指引 內容索引11 Appendix:ESG Reporting Guide Content Index.111目錄 Contents1 主席寄語 1 Message from the Chairman.22 關於本報告 2 About this Report.62.1 報告目的 2.1 REPORTING PURPOSE.62.2 報告範圍 2.2 REPORTING SCOPE.62.3 報告標準 2.3 REPORTING STANDARDS.62.4 報告審批 2.4 APPROVAL OF THE REPORT.63 關於我們 3 About Us.7

6、3.1 集團簡介 3.1 GROUP PROFILE.73.2 集團理念 3.2 GROUP IDEOLOGY.103.3 獎項與榮譽 3.3 AWARDS AND HONORS.113.4 業務回顧 3.4 BUSINESS REVIEW.113.5 企業管治 3.5 CORPORATE GOVERNANCE.124 可持續發展管治 4 Sustainable Governance.174.1 責任企業管理 4.1 RESPONSIBLE CORPORATE MANAGEMENT.174.2 利益相關方溝通 4.2 STAKEHOLDER ENGAGEMENT.204.3 重大性議題判定過程