在不断变化的世界中加强信任关系.pdf

1、1Reinforcing Trusted Relationships in a Changing World David KochmanChief Corporate Affairs OfficerHenry Schein,Inc.15 May 2024 Vancouver,BC2PLAY OPENING VIDEOPreview:https:/ World and theMarkets We ServeContinue to EvolveThe Challengesand OpportunitiesChallengesEconomic InstabilitySupply Change Dis

2、ruptionsCybersecurity ChallengesCustomer ConsolidationGeopolitical Instability34A Rise of MisinformationDo you think Doctors are the#1 source for health information?69%of adults in the U.S.reportedly chose the Internet as their first source for health information1Do you trust information about healt

3、h issues from Social Media?Sources1:BMC Primary Care,Article 146(2018)2:KFF Health Misinformation Tracking Poll Pilot(2023)Do you trust information about health issues reported by the news?225Never,have so many people had so much access to so much knowledge and yet have been so resistant to learning

4、 anything.Distrust in expertise hinders progress and stifles innovation.The death of expertise is a rejection not only of knowledge,but of the ways in which we gain knowledge and learn about things.In the age of the internet,anyone can appear to be an expert,leading to the erosion of trust in genuin

5、e expertise.Our World and theMarkets We ServeContinue to EvolveThe Challengesand OpportunitiesOpportunitiesChallengesEconomic InstabilitySupply Change DisruptionsCybersecurity ChallengesCustomer ConsolidationDemographic ChangesAccessto CareAlternate-Care SitesTechnology AdvancesGeopolitical Instabil

6、ityRobust Health Care Market67-Margaret Mead Helping someone else through difficulty is where civilization starts.Never doubt that a small group of thoughtful,committed citizens can change the world.8The Elements of Building Trusted Relationships9RELATIONSHIPSTRUSTCHANGE9Henry Scheins Approach to Tr