YouGov：2024年美国最佳航空公司排名报告：基于旅客偏好度和满意度的评估（英文版）（21页）.pdf

1、US airline rankings 2024Exploring the top airlines in the US based on consideration and customer satisfaction.yougoyouvg.ocv.coomm/b/busi nuesssinessU N I T E D S T A T E SFlying high:US airline rankings 2024201Introduction02Exploring US flyer demographics03Consideration rankings04Customer satisfact

2、ion rankings05MethodologyContentsIntroductionYouGovs airline rankings report highlights the airlines that are flying high with Americans aged 18+in 2024.Leveraging data from YouGovs always-on brand tracker,YouGov BrandIndex,we share the top 10 airlines based on booking consideration and customer sat

3、isfaction scores.In the first part of this report,we explore US flyer demographics,followed by airline consideration rankings among those who are likely or very likely to book a flight in the next 12 months with deep dives by gender,generation,and parental status.In the final part of the report,we e

4、xplore the airlines performing best based on net customer satisfaction scores,including current and former customers.3 3US airline rankings 2024Explore brand trackinghttps:/ airline rankings 20244Report takeaways1.Americas most considered:American Airlines leads the way asthe most considered airline

5、 among gen pop,with 48%ofAmericans likely to consider the airline for their next flight.United Airlines ranks first among men in the US(50%),whileDelta Airlines ranks top among women(47%).2.Taking off with young adults:United Airlines is the mostconsidered airline among Gen Z with 45%of Gen Zerscons

6、idering the carrier.3.International carriers fly higher:Airlines with the highestsatisfaction scores among US flyers are typically non-domesticairlines.Among the most-flown airlines by Americans,Emiratescomes out on top with a net satisfaction score of+75.1.4.In low Spirit(s):Despite being one of th