1、KPMG.Make the Difference.KPMG Insurance CEO OutlookKPMG I uncertainty may finally be starting to recede,but boardroom uncertainty seems to be at an all-time high across the insurance industry.And for good reason:insurance CEOs are dealing with a complex set of pressures and challenges growth,digital

2、 transformation,talent and sustainability,for example that require bold decisions and concrete action.Decisions made today will help to shape the business well into the future.Our survey of insurance sector CEOs picks up conflicting challenges on the minds of insurance executives.They see generative

3、 artificial intelligence(Gen AI)as a top investment priority for their business,but they also acknowledge the associated risks.Leadership teams understand that talent gaps will impact their growth but struggle to attract and retain the skills they need.And they are committed to delivering on stakeho

4、lder ESG expectations but arent always sure what those expectations are.The solutions are often no less conflicting.Insurance CEOs need to be bold in their strategy and actions but create agility and flexibility to navigate the fast-paced environment.Insurance organizations should be looking to rapi

5、dly transform the business and embrace AI,but without impacting the customer or employee experience,or creating regulatory challenges.They need to grow without increasing costs and transform without disrupting operations.Insurance CEOs recognize the role they play individually as leaders of their or

6、ganizations and communities and collectively as stewards of risk and protection as the world strives to solve a range of global challenges in a very short period of time.The risks will be significant but so,too,will be the opportunities.This report highlights key insights from the KPMG 2024 Insuranc