1、Harnessing the value of generative AI:2nd edition Top uses cases across sectorsHarnessing the value of generative AI2nd edition:Top use cases across sectors#GetTheFutureYouWantTable of Content2Capgemini Research Institute 2024Harnessing the value of generative AI:2nd edition Top uses cases across se

2、ctorsExecutive Summary 04Chapter 1:Organizations are deploying generative AI at pace10Introduction083Capgemini Research Institute 2024Harnessing the value of generative AI:2nd edition Top uses cases across sectorsChapter 3:Generative AI is already driving benefits 26Chapter 4:AI agents:The new techn

3、ology frontier34Chapter 5:How organizations can accelerate their generative AI journeys46Chapter 2:Generative AI is pervading organizations 16Executive Summary Increased maturity and investment:Organizations are embracing generative AI,which is reflected in an uptick in investment levels.The vast ma

4、jority(80%)of organizations in our survey have increased their investment in generative AI from 2023,20%have maintained their investment level,and not one organization decreased their investment from last year.Larger enterprises lead the charge,and overall,nearly one-quarter(24%)of organizations hav

5、e integrated this technology into some or most of their operations,an acceleration from 6%reported just 12 months ago.This increase in generative AI adoption since 2023 spans all sectors.For example,in retail,implementation increased to 40%,more than doubling from 17%in 2023.Pervasive integration ac

6、ross functions:Generative AI permeates organizations,catalyzing a shift in operational paradigms.In the past year,there has been an increase in its adoption across all organizational domains,from sales and marketing to IT,operations,R&D,finance,and logistics.Moreover,generative AI adoption among emp