1、SPECIAL REPORTInnovating Healthcare Delivery with Integrated Platforms2 L.E.K.Consulting|SalesforceSPECIAL REPORTContentsAbout SalesforceSalesforce is the#1 AI CRM,helping every company become an AI Enterprise with one trusted platform,Einstein 1.Our best-in-class CRM for sales,service,marketing,and

2、 commerce is deeply integrated with trusted AI and unified data,so companies can unlock the promise of AI to create stronger customer relationships,increase employee productivity,and deliver higher margins.Salesforce is proud to be the market leader,but were even more proud to lead in philanthropy,i

3、nnovation,and culture.Guided by core values of trust,customer success,innovation,equality,and sustainability,Salesforce is more than a business were a platform for change.Learn more at https:/.About L.E.K.ConsultingWere L.E.K.Consulting,a global strategy consultancy working with business leaders to

4、seize competitive advantage and amplify growth.Our insights are catalysts that reshape the trajectory of our clients businesses,uncovering opportunities and empowering them to master their moments of truth.Since 1983,our worldwide practice spanning the Americas,Asia-Pacific and Europe has guided lea

5、ders across all industries from global corporations to emerging entrepreneurial businesses and private equity investors.Looking for more?Visit .L.E.K.Consulting is a registered trademark of L.E.K.Consulting.All other products and brands mentioned in this document are properties of their respective o

6、wners.2024 L.E.K.Consulting.Digital health trends.3What is a platform?.8Platforms in healthcare.9Where does platform strategy fit with EMRs,PAS,etc.?.13Critical success factors in adopting a platform strategy.16SPECIAL REPORTDigital health trendsPopulation trends and shifting consumer trends are cha