1、August 2024KPMG.Make the Difference.Process miningfor Total Quality M 2024 KPMG Assurance and Consulting Services LLP,an Indian Limited Liability Partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited,a private English com

2、pany limited by guarantee.All rights reserved.Quality is one of the most used(or abused)wordsin any business transaction.There seldom is a sales pitch,a business case or a brand communication that does not talk about quality.While quality is often a very tangible parameter,businesses tend to use it

3、as an intangible,which cancels out everything negative about the product or service.This is why professional organisations,in their pursuit to stand out from the crowd,opt for a stamp of approval of their business processes from an organisation that spearheads the pursuit of quality excellence.TQM,o

4、r Total Quality Management,is one of the pioneering frameworks in this pursuit of excellence.However,the world has changed and rather than depending on experiments or individual knowledge,we have learnt to depend more and more on data for decision-making.In recent times,process mining has brought ab

5、out a new dimension in the way we look at processes,analyse them and drive quality.Hence,it only makes sense to use the power of process mining in driving TQM.This thought leadership article endeavours to highlight how TQM and process mining can take your organisation the extra mile in an ever-compe

6、titive world.Process mining for Total Quality Management23A brief recap of TQM principles 2024 KPMG Assurance and Consulting Services LLP,an Indian Limited Liability Partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited,a