1、2022 Consumer Digital IndexThe UKs largest study of digital and financial lives2Contents UK Consumer Digital Index 2022The 2022 UK Consumer Digital Index is the seventh in its series.The study uses the behavioural and transactional data of one million consumers to build a view of digital and financi

2、al capability across the UK.Join the conversation:#ConsumerDigitalIndex#EssentialDigitalSkillsLBGplcDigitalSkillsIaHeadlines from the report:8e99%of the UK are online(see page 9)c.14.0m(27%)have the lowest level of digital capability(see page 10)One-third of the offline struggle to interact with hea

3、lthcare services(see page 16)The Digital Dividend:Tech unlocks 659 per year(see page 19)c.2.4m(4%)cannot do any of the digital basics(see page 38)35 Chapter Four Essential Digital Skills 36 The Essential Digital Skills framework 2.0 37 The Essential Digital Skills Framework FAQs 38 The Foundation Le

4、vel 42 Profile of the digitally disengaged and those on the cusp 43 Barbaras story 44 Essential Digital Skills for Life 50 Patricks story 51 Spotlight:Those not in employment 53 EDS across the regions and nations 54 Soul Foods story57 Appendix 58 Consumer Digital Index methodology 62 Essential Digit

5、al Skills methodology03 About us04 Executive summary05 Calls to action06 Foreword07 Hear from our partners 08 Index segmentation09 Chapter One UK Digital Lives 15 Spotlight:Those Offline 17 Hannahs story18 Chapter Two How is digitisation impacting UK finances?28 Mariams story29 Chapter Three Motivat

6、ion,digital upskilling and support 34 Sanas storyu3About usOver the last seven years,the Lloyds Banking Group team have used a unique dataset,analytical capabilities and research partnerships,to understand the UKs digital and financial capability.By sharing this data,Lloyds has always committed to a