Tidio：将人工智能应用于在线客户服务（英文版）（22页）.pdf

1、2Table of contentGlossary of terms Introduction to AI Latest artificial intelligence developmentsMachine learning explainedMain benefits for your business CS automation strategies Strategy 1:Respond to FAQs Strategy 2:Answer customer service questionsStrategy 3:Support operators with a reply assista

2、ntStrategy 4:Analyze intentsStrategy 5:Search through smart viewsStrategy 6:Segment audienceStrategy 7:Tailor recommendationsStrategy 8:Onboard customersStrategy 9:Track deliveries on autopilot Strategy 10:Process returnsConclusion Strategies on how to leverage AI in online customer service362243Str

3、ategies on how to leverage AI in online customer serviceArtificial Intelligence(AI)Computer systems that can simulate human intelligence processes,such as speech recognition,language translation,and more.ChatbotComputer software designed to interact with human users via text messages or voice comman

4、ds.Customer Relationship Management(CRM)System for managing all relationships and interactions between a company and its customers.Machine LearningCapability of machines to learn and adapt with experiences by using algorithms and statistical models.Deep LearningSubset of machine learning,based on ar

5、tificial neural networks that can progressively learn from increasing amounts of data.Natural Language Processing(NLP)A way of processing human language that uses machine learning models to understand and construct speech and text.Neural NetworksA method to process data using interconnected nodes in

6、 a layered structure that helps machine learning models learn.Speech recognitioncapability to identify and reply to human speech in a written or spoken formGlossary of terms4Strategies on how to leverage AI in online customer serviceThe development of smart voice assistants like Apple Siri,Amazon Al