Adyen：2023年零售报告（英文版）（34页）.pdf

1、Retail Report 2023Connecting ambitionsto detail their fears,hopes,strategies,and investments for 2023 and beyond.Then we asked 36,000 consumers from 26 countries if theyre getting it right.We asked over12,000 businesses from 24 countries Adyen Retail Report 2023As I write this,the outlook for retail

2、 in the UK is looking tentatively optimistic.But,as weve learned over the past few years,relying on macro trends to drive our fortunes is perilous.Our research shows that UK shoppers continue to be price-sensitive.62%spend more time searching for the best deals and 15%prefer to wait for discounting

3、calendar moments before making a purchase.Consequently,brands are feeling the pressure;43%of UK businesses believe inflation has meant that they need to offer discounts to consumers year-round.Even if weve avoided a recession(for now),the competition for reduced discretionary spend is high.Thats why

4、 so many UK businesses are doubling down on digital transformation,seizing the opportunity to deliver a better service to customers while staying agile behind the scenes.Its still early days for many,especially when it comes to unified commerce(connected backend systems).45%of UK businesses surveyed

5、 plan to begin their unified commerce journey this year.28%are only considering investing.And just 14%are planning to heavily invest.Theres a closing window of opportunity if youre willing to move faster and get ahead of the competition.Retail ambition is picking up speed.In the UK,businesses are fo

6、cussing on:Boosting revenue,improving the customer experience,expanding to new markets,and investing in new innovation.Whatever your ambitions for 2023,technology will help you realise them faster.To help you on your way,weve created this report to uncover the key consumer and industry trends that a