EdgeVerve：任务挖掘如何在新的远程工作环境中打造卓越流程（英文版）（12页）.pdf

1、JULY 2022Powered by:HOW TASK MINING CAN DRIVE PROCESS EXCELLENCE IN THE NEW,REMOTE WORK ENVIRONMENTRESEARCH&ANALYTICSHow Task Mining Can Drive Process Excellence in the New,Remote Work Environment SSON 2022Introduction:Why do we need to take a MagnifyingGlass to our Processes?The Key Features of Tas

2、k MiningGetting the Best ROI from Task MiningCase Study:Scaling Automation with Process Explorationat the Worlds Largest Claims Management CompanyThe Long-Term Business Value of Task MiningNow is the Time to be Talking About Task MiningConclusionTable of Contents 24578910Evan BeebeEditorSSON SSON 20

3、222RESEARCH&ANALYTICSHow Task Mining Can Drive Process Excellence in the New,Remote Work Environment SSON 2022Task mining is a form of process discovery that collects user data on how an employee is interacting with a process in real-time.Task mining looks at user-data on the front-end,meaning a use

4、rs clicks,keystrokes,data entry,and any other interaction on an application or machine.According to SSON Research&Analytics 2022 Intelligent Automation benchmarking survey,despite the advantages of task mining in driving process efficiency,less than 30%of SSOs have invested in the technology to date

5、.Meaning,although task mining plays an important role in preparing processes for optimized automation,many organizations have not yet taken advantage of this solution.So,what is the business case to persuade shared services to take a closer look at their processes?There are two key factors:to enable

6、 the Future of Work;and to drive End-to-End(E2E)process performance and delivery.The Impact of the Future of WorkWhen the COVID-19 pandemic first accelerated the concept of Future of Work,many organizations scrambled to support and enable their employees as they shifted to a work-from-home environme