仲量联行：2023年医疗消费者调查报告（英文版）（26页）.pdf

1、Research United States|20232023 Patient Consumer SurveyCost and location drive patient decisions,while service and comfort drive Consumer Survey/20232ContentsWhat type of care do consumers seek?05Telehealth 08How do consumers choose a provider?11Retail clinics 16Healthcare amenities 19What factors i

2、nfluence patient experience?21Patient Consumer Survey/202333 key themes for 2023123What type of care do consumers seek?Older generations seek preventative care more often than younger generations,who wait for an urgent or emergency need for care.Hospitals,physicians and other care providers can loca

3、te relevant facilities through a demographicsbased siteselection strategy or drive younger populations to preventative care through expanding valuebased care models.How do consumers choose a provider?Insurance coverage is the most important driver in a care choice,followed by location and reputation

4、.Through providing a broad coverage network and optimizing siteselection,providers can provide convenient care for patients,which was shown to improve overall experience and the likelihood to return to/recommend a provider.What factors influence patient experience?Quality of service affects patient

5、experience most,followed by comfort of facilities.Designing facilities for patient comfort and implementing a strong facilities management program can create more positive experiences and increase loyalty.More about this survey4,037Survey respondents 49%Male 51%Female The survey was conducted with a

6、 nationally representative group of U.S.residents from April 19 to 28,2023.The number of respondents totaled 4,037,of which 49%were male and 51%were female.Participants were asked about the types of healthcare they received in the last 12 months,then one type of care was identified for them to pick