Talent Tech Labs：如何通过招聘CRM有效提升ROI（英文版）（16页）.pdf

1、1How to Achieve Meaningful ROI with a Recruitment CRM 2Table of ContentsCandidate Relationship Management(CRM)SystemsINTRODUCTION3Putting It TogetherCONCLUSION15Current State of CRM Use and Satisfaction SECTION 14Whats in an Enterprise CRM?SECTION 26Features that Make CRMs More Useful To RecruitersS

2、ECTION 38The Implementation DisconnectSECTION 49Measuring ROISECTION 511Best Practices SECTION 6133Candidate relationship management(CRM)systems have become one of the most essential tools in the recruiters toolbox.The technology is considered key in managing interactions with a large number of pote

3、ntial candidates,helping track and nurture relationships in pursuit of a reliable talent pipeline,at least in theory.According to our surveys with client end users,however,CRMs are one of the most polarizing talent acquisition technologies available.The data suggests that you are likely to find a no

4、table number of extremely satisfied and extremely dissatisfied CRM users working side by side with the exact same tools and resources at their disposal.Our research also found that satisfaction scores typically decline as the size of the organization increases.This paper highlights common challenges

5、 and pitfalls with CRM selection,adoption,and implementation and provides a set of best practices to help ensure organizations get meaningful ROI out of one of the most important parts of a modern talent acquisition technology stack.Candidate Relationship Management(CRM)SystemsINTRODUCTION4The avera

6、ge overall satisfaction score with CRM systems in a corporate setting is 3.55 out of five,and in staffing firms,that number drops to 3.49.Our research,however,found significant variance in satisfaction scores between vendors.Current State of CRM Use and Satisfaction SECTION 1Average Satisfaction Sco