Staffing Hub：2022客户体验管理现状报告（英文版）（16页）.pdf

1、Sponsored ByPULSE SURVEY2The digital transformation is coming to the client experience.For the past several years,the staffing industry has focused on the candidate experience and for good reason!Competition is fierce,and todays talent has high expectations for a consumer-grade experience.As Bullhor

2、n talent experience expert Andre Mileti puts it:“If the job application process is not as easy as scrolling through Instagram,you will lose.”That same idea is also true of the client experience.There is no shortage of staffing agencies for employers to choose from.If requesting,interviewing,and hiri

3、ng candidates isnt as easy as 1-2-3,those employers will simply go somewhere else.To meet clients expectations,forward-thinking agencies are changing how they communicate.Our survey results show that staffing firms are starting to move toward new digital tools,such as client portals and self-service

4、 options.While only a minority of agencies currently use these technologies,a significant proportion plan to adopt them in the near future.Five years from now,any agency that doesnt use these technologies will likely find themselves unable to compete in an industry that has been completely digitally

5、 transformed.We surveyed 112 staffing agency leaders in November 2022.In this report,youll find a snapshot of the current and future states of client experience management,and youll discover how staffing agencies are transforming their operations to provide a frictionless tech-enabled client experie

6、nce,similar to whats happening on the candidate side.We hope you find it valuable for making decisions for the future of your business.23The current state:Fractured,inefficient communication that means employers often miss out on top talentCurrently,client communication at many agencies is largely f