1、2021 Trends Report|State of the Industry|1STATE OF THE INDUSTRYTRENDS REPORT2021 2021 Trends Report|State of the Industry|22020 was the year no one expected.As we were putting the final touches on our 2020 Trends Report last spring,wealong with many around the globeshifted abruptly to a 100%virtual

2、work environment.Customer needs were suddenly altered in unanticipated ways,and while hiring shrank across some industries,it was modified and even grew in others.If the COVID-19 pandemic has taught us anything,its that technology and automation are indeed our future.Many businesses dipping their to

3、es in the pool of digital transformation were forced to dive straight into the deep end.All this change was not without some quick learning and still quicker action by everyone to reshape the way business gets done.Within our own organization,we were able to run more than 39 million searches almost

4、exclusively leveraging automation in 2020helping businesses continue hiring in the face of courthouse closures and shelter-in-place orders.As an industry innovator,First Advantage processes millions of background screens each year.In 2020 alone,we completed more than 75 million searches on 18 millio

5、n individuals on behalf of our global customers.But the story doesnt end there.For the past three years,weve taken aggregate data and cross-referenced it against our annual customer survey responses to deliver the industry insights that our customers have come to expect to help measure their busines

6、ses and results.Our 2021 Trends Report tells the story of customers that faced last years challenges head-on and dove head-first into leveraging industry-leading technology in ways that have helped them emerge and keep moving.The 2021 Trends Report is fascinating for the story it tells and for the w