1、WHITE PAPERHow Do Intelligent Enterprises Like VINCI Energies Transform Their Service Business?But making accurate forecasts about machinery and asset uptime requires the complete harmonization of data systems.So how can already understaffed FSOs enable their different systems to communicate and ex-

2、change information to increase efficiency and customer satisfaction while also making the lives of field techni-cians a little easier?VINCI Energies has reimagined its field service opera-tions with a simple,intuitive,end-to-end service man-agement solution that delivers service precision,lowers cos

3、ts,and improves sustainability by predicting what work needs to be done,then mobilizing efficient service delivery.ContentIntroduction2Conclusion15The VINCI Energies Transformation Project3Chapter 1Why Digitally Transform Services Now Like VINCI Energies?11Chapter 2IntroductionThe need for field ser

4、vice organizations(FSOs)to become data-driven and customer-centric has supercharged the industrys shift toward predictive maintenance.COPPERBERGHOW DO INTELLIGENT ENTERPRISES TRANSFORM THEIR SERVICE BUSINESS?The company builds on its decentralized organizational structure with local roots through it

5、s 1,800 business units,each specializing in a specific business segment to pro-vide personalized services to its customers.Together,they form a network with multiple areas of expertise that they harness in line with each projects requirements.Taking a partnership-based approach at the local level is

6、 what enables the company to create value.However,the same approach has created unique harmonization chal-lenges regarding operational tools and processes for one of the companys four global brands dedicated to facility management.The need for a modern and end-to-end solution for the company was dri