1、Online Nation 2020 ReportRaising awareness of online harmsPublished 24 June 2020 Contents Section Overview 1 1.The online consumer 6 2.The online industry 50 3.Online games 77 4.Video-sharing platforms 104 5.Online communication services 140 Annex A1.Methodology 166 Online Nation 2020 1 Overview Onl

2、ine Nation is an annual research report,published for the first time in 2019.Using research produced both by Ofcom and others,this report and the accompanying interactive data look at what people in the UK are doing online,how they are served by online content providers and platforms,and their exper

3、iences of using the internet,alongside business models and industry trends.As well as looking at long-term trends,this years report includes more recent data looking at online behaviour in the UK during the coronavirus(Covid-19)pandemic.Alongside this we have published our latest Adults media use an

4、d attitudes report and research into internet users concerns about and experience of potential online harms,with advice on the research design provided by the Information Commissioners Office(ICO).The report follows a similar structure to last year,with chapters on:the online consumer covering the m

5、ost popular online services and their use in the UK and consumers attitudes towards and understanding of them;the online industry covering online sector growth and trends from a UK perspective;and three final chapters looking in detail at specific aspects of the online experience,helping us to under

6、stand how specific online communications and media are used by people in the UK and how businesses monetise and operate their services.This year,we include three detailed chapters on online games,video-sharing platforms and online communication services.As in 2019,this report is an important part of