微软（Microsoft）：2026工作趋势指数年度报告：当 AI 代理接管执行 人类拿回工作主权（英文版）（29页）.pdf

1、May 20262026 Work Trend Index Annual ReportAgents,human agency,and the opportunityfor every organizationAs AI and agents take on execution,our own agency expands.The question is whether organizations are built to capture it.ContentsForewordIntroductionEmployeesAI lifts the ceiling on individual pote

2、ntialLeadersThe job of every leader is to rearchitect workOrganizationsEvery firm is a Learning SystemLooking aheadMethodology03060711152122022026 Work Trend Index Annual ReportForewordby Dr.Karim LakhaniEvery era of business is defined by a dominant managerial question.The industrial era asked how

3、to scale production.The information age asked how to digitize and coordinate the enterprise.The emerging AI era asks something more fundamental:How should work itself be designed when intelligence can be embedded,distributed,and increasingly delegated?The 2026 Work Trend Index Annual Report report a

4、rgues that the most consequential change underway is not simply the adoption of new tools.It is the emergence of a new operating model.That distinction matters.Business models describe how firms create and capture value,but operating models determine how that value is actually deliveredthrough workf

5、lows,roles,decision rights,governance,and the everyday architecture of execution.When the operating model changes,management changes with it.That is why the rise of AI agents should be understood as more than the next wave of software.As AI moves from assisting with isolated tasks to participating i

6、n workflows across functions and systems,leaders must rethink the fundamental design of the enterprise.Work is no longer organized only around people,processes,and applications.Increasingly,it is organized across people,agents,and the systems that connect them.The central task of leadership,therefor