国际航空电信协会（SITA）：2022年旅客IT洞察报告（英文版）（15页）.pdf

1、 PASSENGERIT INSIGHTS2022As we emerge from the COVID-19 pandemic,passengers are showing pent-up demand for air travel and enthusiasm to further embrace the mobile and touchless technologies that will make the journey as convenient and seamless as possible.SITAs 2022 Passenger IT Insights research re

2、veals that passenger use of mobile devices increased for booking,on board the airplane,and for bag collection in Q1 2022 compared to Q1 2020,while automated gates saw increases in adoption for identity control,boarding,and border control.However,health verification,still largely manual,is a pain poi

3、nt that has slowed end-to-end automation.Our survey finds reduced technology adoption in the early stages of the journey(check-in,bag tag,and bag drop)in favor of manual processing.Uncertainty about health requirements and travel rules has likely led passengers to seek more staff interaction when st

4、arting the journey.Even so,it is clear that the more technology there is during travel,the happier passengers are.The research unveils that two journey stages have seen particularly significant increases in positive emotions since 2016:identity control(up 11%)and bag collection(up 9%).These are also

5、 the areas where technology adoption has risen the most,driven by mobile and automated gates,with half of passengers now also receiving real-time information at bag collection on time until delivery.Asked about comfort levels with biometric identification throughout the journey,passengers scored an

6、average of almost 7.3 out of 10(with 10 representing most comfortable),most likely reflecting their desire for ease of travel moving forward from the pandemic.Passengers surveyed intend to fly more from 2023 onwards than they did prior to the pandemic,expecting averages of 2.93 flights per passenger