1、The ResetAccelerating the business value of technology in Financial ServicesContents03|About this paper04|Executive Summary06|Part 1:Modern technology platforms and the value at stake 12|Part 2:Pitfalls on the road to success 15|Part 3:Three ways to extract value faster from modern technology platfo

2、rms 28|Conclusion About this paperBoston Consulting Group(BCG)and Salesforce have collaborated to explore how modern technologyplatformscanhelpthefinancialservicesindustryunlocksignificantvalue,acceleratetransformationoutcomes,anddelivergreaterexperiences for customers.Whilethevalueatstakeissignific

3、ant,successfultransformation through technology is not guaranteed.Drawing on insights from other successfulendeavours,thispaperexploreshowfinancialinstitutionscanrealisethetruevalueofcontemporarytechnologyplatforms.Itidentifiesthecommonpitfallsthatfinancialinstitutionsexperience,whichcanleadtolowerv

4、aluecreation,increased costs and longer delivery timelines.It also reveals how industry trailblazers have:increased their odds of success when implementingnewtechnologyplatforms,acceleratedvaluecreation,and used technology as a catalyst for wider transformation.Thefindingsofthispaperareunderpinnedby

5、quantitativeandqualitativeresearch,includingsurvey responses from across all levels of the financialserviceslandscape.Thepaperalsoincludesinsightsfromsixkeyindustryleaders,complementedby experience from Salesforce and BCG.The paper comprises three parts:Part 1 explores the value that a modern techno

6、logy platform can unlockforfinancialinstitutions.Part 2 dissects the common pitfalls that prevent organisations unlocking the enduring value of a modern technology platform.Part 3-defines three ways to extract value faster,that ultimately enables technology to become a catalyst for transformation ou