1、 GLOBAL ENTERPRISE SURVEY Mobile Network Solutions for Identity Verification Sponsored by 2 .3 OVERVIEW.3 INTRODUCTION.3 IDENTIFICATION,VERIFICATION AND AUTHENTICATION CHALLENGES.4 TWILIO.4 DEFINITIONS USED IN THE QUESTIONNAIRE.5 IDENTITY MANAGEMENT IS CUSTOMER DRIVEN.6 ENTERPRISE SECTORS ARE RESPON

2、DING TO MULTIPLE BUSINESS PRESSURES.8 IMPROVING OPERATIONAL EFFICIENCY AND PRODUCT DEVELOPMENT ARE KEY USE CASES.10 GLOBALLY,FRICTION FROM IDENTITY MANAGEMENT IS DRIVING CHURN.12 CELLULAR HAS A KEY ROLE TO PLAY.14 AUTHENTICATION IS USED TO SPECIFICALLY SUPPORT NEW CUSTOMER REGISTRATION.16 THERE ARE

3、A WIDE RANGE OF METHODS USED FOR CUSTOMER VERIFICATION.17 THERE IS OPPORTUNITY FOR GROWTH IN TELCO APIS.18 INDIA,INDONESIA AND THE UK REPRESENT TELCO API OPPORTUNITIES.20 TELCO API OPPORTUNITIES ARE APPARENT IN ALL ENTERPRISE SIZE CATEGORIES.21 ENTERPRISE SURVEY METHODOLOGY.22 C NTENTS 3 OVERVIEW In

4、troduction We are pleased to introduce this white paper on Mobile Network Solutions for Identity Verification.The content is taken from the Mobile Ecosystem Forums(MEF)first survey looking at Enterprise Personal Data,Identification,Verification and Authentication researched in September 2021 and pow

5、ered by Twilio.We have surveyed senior individuals in 450 enterprises of varying sizes in nine leading geographical markets.These enterprises represent key sectors interested in mobile identification,verification and authentication,including financial services,fintech,payments,e-commerce and healthc

6、are.You can find the survey methodology at the end of this paper.Our goals in the survey were to explore why and how enterprises are conducting identity verification,particularly using cellular solutions for identity verification.Three fundamental questions are:What are they doing?What are they deal