1、REPORTAuthor:Mark Newman,Chief AnalystEditor:Ian Kemp,Managing EditorSponsored by:Supported by:evolvingfor future servicesbusiness support systems December 2022|inform.tmforum.orgcontentssection 2:evolving BSS to monetize the B2B opportunitysection 1:the status of todays business support systemsthe

2、big picture100603section 4:future BSS investment and spending trendssection 3:how to transform cloud migration options201425additional features&resources2inform.tmforum.orgthe big pictureTo put a positive spin on where CSPs now find themselves,there is a clear direction in terms of what a transforma

3、tion path looks like.The end game is cloud-native and automated systems and processes coupled with the delivery of an excellent digital experience for the end user.The question is how to get there,what to prioritize,which suppliers to engage and how to find the right balance between meeting the requ

4、irements of the business and adopting a simplified IT estate and architecture.Our research both for this report and for Digital Transformation Tracker 6 has identified hugely differing levels of maturity when it comes to digital transformation and the journey to cloud native.At one extreme we have o

5、perators still at the early stages of taking a lift-and-shift approach to migrating applications to their private clouds.And at the other we have operators which are building cloud-native organizations,have adopted a public cloud-first strategy and are insourcing hundreds or thousands of software en

6、gineers.Business support system(BSS)transformation has been a theme for the communications service provider(CSP)community for the past 10-15 years.But despite previous attempts at transformation,most CSPs still find themselves wrestling with the same issues around legacy systems,processes and skills