SSON：2025打破KPI天花板：AI如何重塑造应付账款生产力研究报告（英文版）（14页）.pdf

1、SSONS ESSENTIALS GUIDE TOBREAKING THE KPI CEILING:HOW AI IS REDEFINING AP PRODUCTIVITYWhy agentic AI is the missing link between automation and outcomesBreaking the KPI Ceiling:How AI is Redefining AP Productivity2 SSON 2025Why Old Automation No Longer Meets Todays DemandsIn recent years,finance lea

2、ders have seen a surge in Accounts Payable(AP)automation,with 63%of AP teams having automated in some capacity.Despite automation levels soaring,however,KPIs such as straight-through-processing(STP)have stalled.Data collected at SSONs AP Automation Summit revealed that 76%of teams report that their

3、Procure to Pay(P2P)process is less than 50%automated,with just 3%achieving automation levels of over 70%.This highlights that AP leaders are finding it increasingly difficult to reach that“last mile”to touchless processing.As AP is an integral part of every organization,this glass ceiling is a cause

4、 for concern.A mediocre AP process clearly has an impact on the process leader meeting their own KPIs,such as cost per invoice and processing time.However,it also impacts the ability of a Global Business Service(GBS)to meet its broader KPIs,such as annual cost savings,SLA adherence,and scalability.T

5、he Current Glass Ceiling of AP AutomationFIGURE 1Where is your organization at on your automation journey?Source:AP Automation Virtual Summit,March 20250%70%40%30%20%10%Fully automated/no paper or PDFs14%Utilizing some automation technology63%Just beginning our automation journey9%100%manual/no auto

6、mation14%50%60%Breaking the KPI Ceiling:How AI is Redefining AP Productivity3 SSON 2025continuedBut what is causing this automation ceiling?In 2025,poor invoice data quality,inefficient processes,and legacy ERP systems have accelerated challenges alongside the rise in tax and e-invoicing regulations