1、 DIGITAL SERVICES COALITION Strategic plan The Digital Services Coalition exists to support,educate,represent,and positively influence both the government and the digital service market in their joint efforts to improve technology solutions.2022-2025 MESSAGE FROM THE EXECUTIVE DIRECTOR I am pleased

2、to present the first strategic plan of the Digital Services Coalition.This organization was formed from the collaborative spirit of industry experts brought together by a shared desire to serve and improve government as it makes its journey through digital transformation.Government has come a long w

3、ay in embracing digital services which is evident in the recent Executive Order on Transforming Federal Customer Experience And Service Delivery to Rebuild Trust released in December of 2021.Through updated policies,orders,laws,and processes we will hopefully be able to see a marked improvement to a

4、ccessing government services at any level.However,internal changes alone will not be enough,and government will need to have thought leadership and guidance from industry to adopt and adapt to the rapid pace of shifting technology in the 21st Century.Government must be held accountable for designing

5、 and delivering services with a focus on the actual experience of the people whom it is meant to serve.Executive Order#14058 on Customer Through the achievement of goals in this strategic plan over the next several years,the DSC will be able to provide the education,support,and partnership critical

6、to improving governments digital maturity.Our coalition has several advantages as we focus on the priorities and opportunities needed to provide this digital service stewardship including:Critical subject matter expertise in agile methodologies,accessibility,human-centered design,security,developmen