1、1Ericsson|AI business potential understanding the value of AI for telecom operationsAI business potentialunderstanding the value of AI for telecom operations2Ericsson|AI business potential understanding the value of AI for telecom operationsConsumer proofpointsAI will deliver value across industries

2、,including the telecommunication sector.For communication service providers(CSPs),AI will provide opportunities to optimize network operations,improve customer experience,reduce costs,contribute to sustainability,enable new revenue streams,and more.However,AI implementation is a practice more than a

3、 technology;it is a more efficient way of working that takes automation to the next level.As such,it is challenging to discern and convey its value since it is often indirect.To help CSPs understand AI value creation,we surveyed industry professionals about the role of AI in their organizations and

4、developed an industry-unique standardized measurement framework to help convey the value.01 Telecom operations are increasingly complex 02 AI carries benefits across CSP organizations 03 Measure AI impact in business value 04 ConclusionPreface3Ericsson|AI business potential understanding the value o

5、f AI for telecom operationsTelecom operations are increasingly complex 01CSPs will face a multitude of operational complexities going forward,and those that outperform in operations are likely to be the most successful.Telecom operation in the future Telecom operations are complex to run,requiring s

6、imultaneous,coordinated,and dynamic ways of working throughout all business units.Complexities in product portfolios and across operations drive up communication service providers(CSP)costs between 20 and 50 percent.Therefore,CSPs that outperform within operations are often more successful.Going for