1、Postal Development Report 2021Taking stock of a new realityOctober 2021 Postal development report 2021 Taking stock of a new reality DIRCAB.STRAT October 2021 2 POSTAL DEVELOPMENT REPORT About this report This report examines the state of postal development around the world in 2021,building on the I

2、ntegrated Index for Postal Development(2IPD)which currently ranks 168 countries across four dimensions:reliability,reach,relevance and resilience.Switzerland,Germany and Austria top the ranking,followed by Japan and France.Belarus,Brazil,Ghana,Singapore and Tunisia have also obtained encouraging res

3、ults and currently lead their respective regional groups.As shown by greater volatility within the ranking,many postal operators around the world are still adjusting to the new normality brought by the pandemic.The report exploits the information embedded in the 2IPDs reliability pillar,which measur

4、es the delivery times of mail items,to quantify the operational disruptions caused by the COVID-19 pandemic.The main finding is that the logistical bottlenecks experienced in 2020 have severely affected the reliability of postal operations,with average domestic delivery times increasing by 13%in 202

5、0 with respect to 2019,before returning to pre-crisis levels in 2021.The results of the report also suggest that,even if disruptions in global supply chains are eventually absorbed,gaps in postal development are likely to remain a considerable challenge for the sector in the coming years.Copyright 2

6、021 Universal Postal Union.All rights reserved Except as otherwise indicated,the copyright in this publication is owned by the Universal Postal Union.Reproduction is authorized for non-commercial purposes,subject to proper acknowledgement of the source.This authorization does not extend to any mater