1、Executive PerspectivesSeptember 2025Building an AI-First AirlineAI-First Companies Win the Future1In this BCG Executive Perspective,we articulate the vision and value of buildingan AI-first airlineIntroductionWe meet often with CEOs to discuss AIa topic that is both captivating and rapidly changing.
2、After working with over 2,000 clients in the past 2+years,we are sharing our most recent learning in a new series designed to help CEOs navigate AI.With most sectors going through major shifts,the focus in 2025is on how to leverage predictive,generative,and agentic AI to fully transform fully transf
3、orm organizations organizations and create and create new sources of competitive advantagenew sources of competitive advantageIn this edition,we discuss the future of airlines future of airlines and the role AI will play in turbocharging growth.We address key questions on the minds of executives:Wha
4、t does an AI-first airline look like?What is the opportunity at stake?How can I leverage predictive and GenAI to dramatically bend theefficiency and effectiveness curve?What are leaders in airline,travel&leisure,and other sectors doing differently,and how are they using AI solutions to accelerate th
5、eir transformation?How do I get started,how do I fund the journey,and how do I get this right?This document is a guide for airline executives airline executives to cut through the hypearound AI and understand what creates value now and in the future.1Copyright 2025 by Boston Consulting Group.All rig
6、hts reserved.2Executive summary|Transform into an AI-first airline AI capabilities have matured with tools that drive rapid,steprapid,step-change cost and revenue improvements change cost and revenue improvements for airlines Airlines face multiple pressuresmultiple pressures:volatile demand,inheren
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