1、SITA 2024 AIR TRANSPORT IT INSIGHTSAIRLINE&AIRPORT SITA 2024ContentsAirline IT Insights03Executive summary04IT spend05Investment priorities07Data and AI12Cybersecurity18At the airport21Sustainability26Innovation28Airport IT Insights30Executive summary31IT spend32Investment priorities34Data and AI38C
2、ybersecurity46Airport operations49Sustainability52Innovation54Methodology56SITA 2024 AIR TRANSPORT IT INSIGHTS2AIRLINE IT INSIGHTSIn 2024,the airline industry hit historic high revenues driven by increased traffic.In turn,IT spend increased to its highest absolute level since 2019,as digitalization
3、continues to gain momentum.Absolute IT spend soared to an estimated$37bn.The upward trend is expected to continue,fueled by record revenues and growing passenger numbers.Here are the key highlights from this years survey.Regarding operational investment areas,airlines prioritizing fundamental system
4、s like Airline and Operational Control Center(OCC)operations,and cloud services,laying the groundwork for advanced technologies such as AI and analytics.These investments reflect a strong commitment to cybersecurity,as airlines grapple with ever-evolving cyber threats.While AI and biometrics are the
5、 hot topics,the industrys primary focus remains on safeguarding its operations.Data-driven tech is a top priority,with 50%focusing investment on generative AI,large language models,business intelligence,and computer vision.Airlines are looking to AI to drive efficient operations,from cybersecurity t
6、o customer service and in-flight optimization.As part of a sweeping digital transformation,airlines are overhauling back-end systems,migrating to the cloud,and upgrading their infrastructure.Data platforms have become nearly ubiquitous,adopted by 90%of airlines,though the maturity of data collection
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