1、Accelerating business transformationKPMG and HFS Research Managed Services Outlook SurveyThe power of modern managed servicesKPMG I the Difference.2Accelerating business transformation 2025 Copyright owned by one or more of the KPMG International entities.KPMG International entities provide no servi
2、ces to clients.All rights reserved.ForewordIntroductionKey findingsGoing beyond basic improvementsQuicker on the uptake with an eye toward impact About usMany companies are perpetually transforming to stay competitive in todays fast-paced business environment.To navigate the complexity,fatigue,and r
3、isk that often accompany these efforts,organizations are increasingly turning to managed services.In fact,according to the latest KPMG and HFS Research Managed Services Outlook,this operating model accounts for more than half of service delivery across most business functions,and usage is expected t
4、o increase on average by 10 percent in the next one to two years.But what exactly is managed services?This type of outsourcing can often be seen as the Wild West,with a market that includes tech firms,management consultants,staffing agencies,specialty vendors,and legacy offshore players focusing on
5、labor arbitrage for back-office work.Managed services goals,likewise,can range from tactical targets like error rates and response times to strategic outcomes like resilience,trust,and growth.With most companies using the terms outsourcing and managed services interchangeably,our joint market study
6、shows that perceptions of managed services are changing.More than 80 percent up from 62 percent last year see modern managed services as the delivery of key processes or sub-processes on an outcome-based,as-a-service subscription,in contrast to more piecemeal outsourcing.As companies navigate a crow
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