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Savanta :2024 AI对娱乐行业的影响:消费者认知与行为分析报告(中译版)(13页).pdf

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1、Understanding consumer perceptions and behaviour with AI in the Entertainment SectorEntertain-ment EditionBrought to you by:2Intro-ductionSince ChatGPT burst onto the scene in November 2022,Generative AI has been a hot topic of conversation among customers,within companies and at a regulatory level

2、it is the shiny new toy,despite being part of our lives for much longer than many people realise.For consumers,it is the first time Generative AI has been readily accessible and is now particularly among young people and those in the US,who are at the forefront of adoption seen as a helpful tool tha

3、t could be integrated into their daily lives.With the rapid pace of development,many organisations are now racing to understand how it could benefit them.The potential for greater efficiency and productivity has certainly not been overlooked,with many brands looking at how they can wield Generative

4、AI effectively particularly when it comes to sales,marketing and analytics.Understanding how consumers are using Generative AI is critical for identifying potential use cases.In the entertainment,it is already providing incredible personalisation and a great customer experience,so it is important to

5、 understand how that will translate to virtual assistants as usage increases.3 3Con-tentsDeep Dive:Technology for entertainment4The growth of Generative AI5Virtual assistants role in entertainment6Voice activated technologies dominate7Using virtual assistants for entertainment&creativity8The evoluti

6、on of virtual assistants in entertainment10Getting ahead of the crowd11Methodology12About 13Play a song from my favourite artistCheck when a new episode of my favourite show or movie premieres on TV or streaming serviceGet a reminder about a new episode of a show I want to watchFind answers to commo

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本文主要内容概述如下: 1. **消费者对生成式AI的接受度**:71%的消费者已听说过生成式AI,尤其在18-34岁年龄段中,这一比例为78%。55%的消费者目前使用语音助手,而44%的使用聊天机器人。 2. **生成式AI在娱乐领域的应用**:消费者主要使用语音助手来播放音乐(73%)、查找信息(58%)和设置观看提醒(68%)。在创造力方面,37%的消费者用它来创建图像和视频。 3. **语音激活技术的普及**:近95%的语音助手用户会使用它们来搜索和播放内容,38%的人经常这么做。 4. **个性化推荐的重要性**:超过一半的消费者期望通过虚拟助手获得个性化推荐,包括音乐(52%)、播客(52%)和电视/电影(53%)。 5. **品牌策略建议**:品牌需要提供跨渠道的无缝体验,增强个性化服务,并了解生成式AI的数据来源,以提升销售和客户满意度。 核心数据引用: - 71%的消费者听说过生成式AI。 - 55%的消费者使用语音助手。 - 95%的语音助手用户用于搜索和播放内容。 - 52%的消费者期望获得个性化推荐。
"你用AI助手听歌吗?" "虚拟助手如何改变娱乐?" "个性化推荐,你期待吗?"
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