1、iThe new digital revenue agency:Seven keys to streamlined tax administrationThe new digital revenue agency:Seven keys to streamlined tax administrationSeven strategies that can help revenue agencies navigate the digital revolutionDeloitte Center for Government InsightsThe new digital revenue agency:
2、Seven keys to streamlined tax administration02.Introduction04.Key 1:Being digital in the era of AI07.Key 2:Using data as a strategic asset08.Key 3:Evolving the workforce09.Key 4:Elevating the taxpayer experience12.Key 5:Embracing agility to meet new missions14.Key 6:Expand tax ecosystem engagement15
3、.Key 7:Combatting emerging threats and synthetic tax fraud18.Endnotes Table of contents2Revenue agencies worldwide are at a pivotal juncture.Many traditional methods of tax administration are being upended by the transformative power of digital platforms,artificial intelligence,and generative AI.The
4、 external environment is creating pres-sure for change.Demands for service are escalating.Technology is shifting.Cyber threats are increasing.And new forms of currency and business practices are creating a driving force for transformation.Amidst this sea of change,revenue agencies are being asked to
5、 deliver high levels of service today while reengineering operations to help address the tax gap,reduce risks for taxpayers,and maintain public trust.In 2020,Deloitte released“The revenue agency of the future:Seven keys to digital transformation.”While the insights shared in that paper are still rel
6、evant,much has changed in the past five years,prompting the question:What are the seven keys to transformation today?What strategies will take revenue agencies to 2030,2035,and beyond?In this report,we have identified seven keys that can help revenue agencies effectively navigate this new digital la
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