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1、2022ENVIRONMENTAL，SOCIAL AND GOVERNANCE REPORT ContentsAbout This ReportChairmans Letter2022 Key Results:Overview0111111112134748495154363739424546020356Appendix I:key performance indicatorsAppendix II:GHG verification statementAppendix IV:index of reporting indicatorsAppendices040407About VipshopBu

2、siness overviewCorporate governance 27283234Vipshop EcologyContributing to carbon neutralityClimate risk governanceEnvironmental managementESG Governance frameworkESG Development strategyStakeholder engagementMaterial topic analysisV-TalentProtecting employees rights and interestsA culture of divers

3、ity,equality and inclusivitySupporting employee developmentHealth and safety in the workplaceImproving employees sense of wellbeing V-CharityCharity strategySupporting rural revitalizationEmpowering womens developmentCo-creating a beautiful community141517Vipshops DevelopmentEnsuring product quality

4、Providing exceptional customer service202324Information security and privacy protectionCreating a sustainable supply chainA co-constructed industry ecosystem56585859Sustainable Development Management Appendix III:GHG inventory and verification basis and boundariesAbout this report 012022 Key Results

5、:OverviewAbout VipshopChairmans letterSustainable development managementVipshop EcologyV-Talent V-CharityAppendicesVipshops developmentReporting scopeReport approvalReporting standardsNotesDisclaimersAccessThe organization scope of this report covers Vipshop Holdings Ltd.,its subsidiaries,branches,a

6、nd variable interest entities.For ease of presentation and reading,this report also utilizes the terms Vipshop,the Group,the Company and we.This annual ESG report covers related data from January 1 to December 31,2022.To enhance comparability with past and future periods referred to within the repor

7、t,some content has been extended.This report was ratified and approved by Vipshops ESG Committee.This report has primarily been written in accordance with the GRI Sustainability Reporting Standards(GRI Standards)of the Global Reporting Initiative(GRI).Vipshop guarantees this report does not contain

8、any false records,misleading statements,or significant omissions.The information,data,and calculation methods quoted in this report are consistent with the relevant indicators disclosed in the Companys annual report.The Board of Directors is responsible for the authenticity and accuracy of the conte

9、nt of this report and unless otherwise stated,this report uses RMB as the primary unit of currency.Part of this report contains projections,including,among others,those regarding the planning and targets for the future development of the Company.This part of the report may be impacted by uncertainty

10、 which may result in discrepancies between the described content and actual results.Vipshop is not responsible for the updating of any statements of projection included in this report.This report can be read and downloaded from Vipshops official website(http:/).If you have any further enquiries,or a

11、ny questions or comments about this report,please contact the Company via the contact details below:Postal Address for Guangzhou Headquarters:Vipshop Headquarters,No.128 Dingxin Road,Haizhu District,Guangzhou.Telephone No.:95718 or 400-6789-888(9:00-24:00)Zip Code:510335About This Report02About this

12、 report 2022 Key Results:OverviewAbout VipshopChairmans letterSustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans LetterFor Vipshop,2022 was a critical year for pushing forwards with sustainable development.In 2022,Vipshop established its ESG Com

13、mittee,part of a three-tiered system for sustainable development governance composed of the Board of Directors-ESG Committee-ESG Task Force,and in the same year,Vipshop embarked upon the drafting of its ESG strategy,targeting“Co-creation of a new sustainable life”,and deeply embedding the concept of

14、 sustainable development within the Companys strategy and business operations,working with stakeholders to explore a sustainable development pathway that is both better for the environment and humanity.Kinder to the environment protecting natural ecosystemsFrequent extreme weather events have given

15、us first-hand experience of the impacts caused by climate change and the way that these effect every one of us.As a socially responsible and mission-oriented business,Vipshop has constantly explored how to develop as a green e-commerce business,continually contributing Vipshops knowledge,solutions,a

16、nd power.Based on this target,Vipshop has started from its own operations,to systematically understand the risks and opportunities associated with climate change and draft the Companys targets for carbon neutrality.Vipshop pledges that carbon neutrality in its own operations will be achieved by no l

17、ater than 2030,and that the greenhouse gas intensity of scope 3 emissions will be reduced by 50%,no later than 2030.Based on improvements in energy efficiency and transformation of the energy structure,Vipshop has drafted a detailed pathway to reduce emissions,working hard across multiple scenarios

18、to improve efficiency and reduce emissions,and taking advantage of the business intrinsic strengths as a platform-based business,motivating all components of the value chain,including consumers,brands and partners,to co-create a green,low-carbon ecosystem,and usher in a new era of green consumption

19、across the industry.Everything lives in harmony and relies on each other for growth.In light of this,in the future,Vipshop will ceaselessly continue to explore ways to be greener,reduce its carbon footprint,and protect biodiversity,thinking beyond the Companys own needs,work with others to protect t

20、he planet that we all share.Better for everyone conveying that Vipshop caresWhether they are customers,employees,brands,the community,or the general public,Vipshop cannot afford to overlook any of its stakeholders,who act as both guides and companions on the Companys growth journey.The Companys inte

21、ntions remain steadfast,seeking to further empower others,and to increase value for all.Carefully selecting good products,to satisfy customer demand for high-quality products as part of a good life.To satisfy customers demands for diverse,high-quality products,Vipshop has enriched its differentiated

22、 product offering,strictly controlled product quality,and ensured that 100%of its products are genuine.Vipshop has created“V-pulse”,which defines an upgrade plan for all stages of operations including selection of products,supplier logistics and after-sales service,in order for customers to feel the

23、“pulse-like”customer service,close to their hearts.Vipshop pays great attention to partner collaborations,creating its middle-platform evaluation dashboard,empowering suppliers with the digital capabilities to allow them to better understand their strengths and weaknesses,and the areas that leave th

24、eir customers dissatisfied,and working with brands to create a platform for the sale of quality products.Vipshop has been pleased to observe the number of active Super VIP customers increase to 6.7 million in 2022,representing 41%of our online spending,further expanding the high-quality customer bas

25、e,and aiding the platforms high-quality development.Empowering growth,to satisfy employees desires for a proactively inclusive workplace.Vipshop advocates a culture of diversity,equality and inclusivity,and has developed a specialist recruitment program to allow more people with disabilities to gain

26、 meaningful work experience,and to unlock more possibilities for them.Vipshop is steadfast in its opposition to sexual harassment and violence in the workplace,and has established reporting channels,and incorporated these into Vipshops Management Red Lines,providing employees with an increased sense

27、 of security.Vipshop has actively built a women-friendly workplace,providing thoughtful additions such as mother and baby rooms,to allow women to feel more comfortable at work.In 2022,the proportion of female employees at Vipshop reached 52.6%,exceeding the latest average Gender Equality Index(GEI)v

28、alue published by Bloomberg.Vipshop has also expanded its culture of integration to the community,opening up the Company HQs football pitch as a charitable space for the city,offering dedicated free sessions for children with special needs.Vipshop also encourages employees to get involved as volunte

29、ers,allowing them to experience the values and concepts of integration and inclusivity through charitable action.Fostering good thoughts,to fulfil the publics hopes for a warm-hearted and caring community.Vipshop has proactively developed its charitable programs including V-Love Mothers,rural revita

30、lization,and the V-Love Charity Program,with charitable investment surpassing RMB200 million in 2022.In terms of rural revitalization,Vipshops Langtou Village Rural Revitalization project has developed the culturally and historically significant,national-level settlement of Langtou,located in the Hu

31、adu District of Guangzhou City.This project,centered around a core of cultural revitalization,has coupled preservation with development,to breathe new life into the village of Langtou.In terms of womens charities,by the end of 2022,the V-Love Mothers initiative had helped more than110,000 single-par

32、ent families in need by relieving their burdens and empowering them.Vipshop has encouraged more women to follow their scientific dreams,with the Westlake Women in Science Development and Support Program helping several female doctors develop their research projects and unlock more of lifes possibili

33、ties.Only by committing oneself and taking responsibility,can one hope to achieve success.Even though the road ahead has many uncertainties,at Vipshop,we are committed to our original ethos.We believe that we must uphold our philosophy of sustainable development and work hard with our partners,if we

34、 are to build a more inclusive,more environmentally friendly,and more harmonious world,and establish a more lasting future.Chariman of Vipshops Board of Directors and CEOChairman of Vipshops ESG CommitteeEric Ya Shen03About this report 2022 Key Results:OverviewAbout VipshopSustainable development ma

35、nagementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letterEnvironmental IssuesVipshop has formulated a plan for the Groups carbon neutrality targets,and will achieve carbon neutrality in its own operations no later than 2030,and that the greenhouse gas intensity of scope

36、3 emissions will be reduced by 50%,no later than 2030Vipshop established its ESG Committee,chaired by the Companys Chairman and CEO,which holds 1-2 meetings per quarter,systematically monitoring and leading the rolling out of all ESG objectivesThe Group-level ESG strategy has been formulated,definin

37、g the 5 key components of Vipshops ESG strategy:New Sustainable Choices,Happy Consumption,Proactive Inclusivity,Beautiful Society and Dependable ComplianceVipshop requires all senior-level managers to sign a Compliance Commitment,with departmental employees compliance forming part of senior managers

38、 performance reviews.This further enforces managers compliance responsibilities and aids the effective implementation of the compliance system100%of employees received anti-corruption training,with a total of 273,867 staff attendances recordedVipshop has promoted the use of clean energy,generating 6

39、1,538 MWh of solar power in 2022 and planning for the Companys HQ to use 100%green energy in 2023Vipshop has gained ISO 27001 Information Security Management System(ISMS)accreditation and ISO 27701 Privacy Information Management System accreditation,with no incidents of information security or netwo

40、rk security incidents during the entire yearVipshop has promoted green packaging,optimized the thickness of colored plastic packaging and cardboard packaging materials and reduced material usage;throughout the year,approximately 21.19 million cardboard boxes have been recycled,reducing the weight of

41、 cardboard used by 2,556 tonsVipshop has promoted the recycling and use of discarded items,using measures such as recycling baskets on the packaging line,resulting in the logistics center recycling 16,774 tons of discarded packaging materialsSocial IssuesGovernance IssuesQuality inspection of new br

42、ands,inspection of received goods and on-site inspection,online quality inspection and targeted inspection have been used to ensure product quality at every stage and ensure that 100%of products are genuineProduct-specific customer service and 33 problem-solving listening groups have been establishe

43、d as a means of practically resolving the issues encountered by customers;customer problem solving satisfaction rate reached 98.01%in 2022Vipshop was named by Forbes China as“Chinas Best Employer 2022”and“Chinas Most Sustainable Employer 2022”Female employees make up 52.6%of Vipshops workforce,excee

44、ding the latest Bloombergs average Gender Equality Index(GEI)value(of 43%),with 42.2%of managers being female100%of staff have received training,with an average of 28.3 hours of training per employeeIn 2022,more than RMB 200 million was committed to charitable investment,bringing the total in excess

45、 of RMB 558 millionIn 2022,Vipshops V-Love Mothers charity program for single-parent families increased the amount of phone consultations by 61%year-on-year;the monthly average number of appointments made through the app,recorded a year-on-year increase of 100%;By the end of 2022,V-Love Mothers had

46、helped more than 110,000 single-parent families in needBy the end of 2022,the V-Love Charity Program had gained 13.44 million users,and had issued 20.1 billion V-Love points,funded more than 31 outstanding charitable initiatives,working in areas including assisting sick children,supporting vulnerabl

47、e groups and supporting women in needVipshop has promoted a culture of equality,inclusivity,and diversity,and has developed its“Chasing dreams together with Vipshop initiative aimed at recruiting those with disabilities.Vipshop has also established channels to report discrimination,harassment,and bu

48、llying,and has carried out training and internal communications on these topics2022 Key Results:Overview04About this report About VipshopSustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopBusiness over

49、viewVipshop(NYSE:VIPS)is an online e-commerce business,built around a core of discount retail for brands,that was established in Guangzhou,China in 2008.In China,Vipshop has pioneered an innovative sales model of selected brands,significant discounts,and limited-time purchases,asserting itself as th

50、e long-established Chinese-market leader for time-limited flash sales and online discount retail.Since its listing in 2012,Vipshop has been profitable for 41 consecutive quarters and has been named on the“Fortune China 500”and“Chinas Top 500 Private Enterprises”lists on multiple occasions.Annual net

51、 revenuesRMB billion103.2Annual active customers2million84.80Annual total orders1739.51.“total orders”refers to the total number of orders placed during the relevant period,including the orders for products and services sold through our online sales business and on our online marketplace platforms(e

52、xcluding,for the avoidance of doubt,orders from our offline stores and outlets),net of orders returned.For more information,please refer to Vipshop 2022 Form 20-F.2.“active customers”refers to registered members who have purchased from our online sales business or our online marketplace platforms at

53、 least once during the relevant period.For more information,please refer to Vipshop 2022 Form 20-F.Notes：million05About this report About VipshopSustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewIn 2022,Vipshop us

54、ed the VIPSHOP name to expand into the Southeast Asian market,establishing its headquarters in Singapore.The Company continued to use the brand flash-sales approach,collaborating with more than one hundred famous overseas brands and domestic Chinese brands,to provide all types of products including

55、carefully selected fashion items,shoes,bags,sports wear,cosmetics,mother&baby items,appliance,and electrical items.Vipshop hopes to use their optimal shopping experience and customer service offerings to continue to satisfy the needs of consumers from even more markets across Southeast Asia.By April

56、 2023,Vipshop had already successfully launched in the two significant markets of Singapore and Malaysia.Nowrain is an important overseas brand for Vipshop that targets the US-European womens fashion market.In 2022,Nowrain was awarded TikToks official Seller Gold award,establishing Nowrain as one of

57、 TikToks leading female fashion brands.Shan Shan OutletsOverseas businessIn 2019,Vipshop started to operate its own physical stores,focused on four core urban areas across China,forging a connection between Vipshop and offline consumers,strengthening online-offline linkages,and helping to spread the

58、“discount retail”concept far and wide.By the end of 2022,Vipshop was operating stores across 17 provinces,municipalities,and autonomous regions throughout China,including in Guangdong,Wuhan,Changsha,Chongqing,Chengdu,and Beijing.Physical storesOther business strategyVipshop is focused on its merchan

59、dising strategy and is committed to working with quality brands.Besides online business,Vipshop has developed several sub-sectors of its business including offline stores and outlets,and overseas e-commerce in recent years to seek-out growth opportunities in the post-Covid era,striving to provide mo

60、re quality and branded products to more customers around the globe.In July 2019,Vipshop acquired Shan Shan Outlets.As one of the leading players in the offline outlet management industry in China,the combination of Shan Shan Outlets vast depth of operations experience,their absorption of exceptional

61、 management experience from overseas and the unique characteristics of Chinese consumers,has created an entirely new Outlet+,Outlet Gurus concept.This concept takes outlets as the core and then overlays limitless scope for business innovation,to provide consumers with a more beautiful life and give

62、rise to a new outlet format for China.By the end of 2022,Shan Shan Outlets were already operating 14 outlets across China,covering a total area of 1.47 million square meters and featuring over 3,000 brands.In addition to their experience in operating physical stores,Shan Shan have also been explorin

63、g new ways to combine offline and online formats.Guided by its customers demand,Shan Shan has constructed a digitalized operating system that has formed a new type of data-driven,offline-online business.City Outlets are a component of Vipshops flash sale offering that rely on Vipshops fundamental da

64、ta,technical abilities,and financial resources to establish physical flash sale retail plazas.These plazas bring together international brands,fashion retail,lifestyle accessories and featured food products to create one-stop City Outlet experience centers that simultaneously satisfy a broad spectru

65、m of consumers needs for fashion retail,family experiences,food and beverages,entertainment,culture and more.By the end of 2022,Vipshop had opened three City Outlets experience centers in Hefei and Nanjing,featuring over 300 brands.City Outlets06About this report About VipshopSustainable development

66、 managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewCorporate culture To improve the quality of life and enhance the experience of happinessTo become a world-class e-commerce platformMissionValuesBusiness PhilosophyVisionWith utmost grati

67、tude,Vipshop practices actively corporate social responsibility under the framework of ESG to establish a healthy corporate image;Vipshop supports public welfare,helps more people in need,and gives back to society.Giving back to societyPartners are also customers.Vipshop respects each and every part

68、ner,collaborating sincerely and operating with integrity to build an ecosystem of interdependence and mutual benefits.Caring for partnersEmployees are the Companys greatest assets and Vipshop continuously encourages employees to unleash their potential,helping them grow and achieve success with the

69、Company.Vipshop cares about each employee and enables them to enjoy a happy life at the same time as working hard.Caring for employeesVipshop works for its customers and strictly adheres to its customers first approach,continuously listening to and working to understand customers needs,and proactive

70、ly improving customer experience.Vipshop is committed to providing an overall experience and customer service that goes above and beyond customers expectations,ceaselessly surprising customers and creating value for them.Caring for customersCustomers FirstCollaborative and ResponsibleSimplicity and

71、IntegrityEfficient And EffectiveInnovation And Perfection07About this report About VipshopSustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewCorporate governanceVipshop strictly abides by the requirements of the Co

72、mpany Law of the Peoples Republic of China and the New York Stock Exchanges Listed Company Manual and other laws and regulations,has established a reasonable and scientific governance system with clearly defined responsibilities,and regulates the Companys governance work.Corporate governance framewo

73、rkThe Board of Directors established four specialist committees:the Audit Committee,the Compensation Committee,the Nominating and Corporate Governance Committee and,the ESG Committee.For matters that fall under the scope of duties of each specialist committee,these are submitted to the Board of Dire

74、ctors for review after being approved by the relevant specialist committee.Among them,members of the Audit Committee,Compensation Committee,Nominating and Corporate Governance Committee are all independent directors,taking advantage of their benefits as independent entities in terms of supervision a

75、nd decision-making.Diversity of board members is an important stimulus for innovative concepts,and for the promotion of the sustainable development of the Company.Each year,the Nominating Committee,together with the Board of Directors,examine the structure of the Board in terms of its members,includ

76、ing aspects such as independence,cultural and educational background,technical ability,industry experience and diversity of the members.At present,the Board of Directors has ten members,five of whom are independent directors and one who is an independent female director.Board members industry experi

77、ence includes information communication technology and services,consumer electronics distribution and strategic investment.Two of the independent directors and one director have internet industry experience,one independent director has IT management experience,and one non-executive director has e-co

78、mmerce industry experience.Board of DirectorsAll Top-tier DepartmentsManagement TeamCompensation CommitteeAudit CommitteeNominating and Corporate Governance CommitteeESG CommitteeAn effective Board of Directors is essential for the Companys governance.Each year,the Company distributes a survey to ea

79、ch board member to assess the Boards performance as a method for examining the Boards operational efficiency.In terms of board members attendance,in 2022,all board members attended all board meetings.In 2022,the average tenure for each board member was 9 years thus ensuring both the continuity of th

80、e Boards membership and the updating of skills and perspectives.The Companys management is responsible for the Companys operational management,organizing and implementing the Boards resolutions,the Companys annual plan and the Companys strategic plan,as well as performing other functions and powers

81、conferred by the Articles of Association or the Board of Directors.The Company has established policies,set up systems and provided process guidelines for all aspects of the Business including procurement,operations,sales,human resources,and finance,in order to standardize day-to-day business operat

82、ions.08About this report About VipshopSustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewImproving complianceFeedback and assessment of compliance riskVipshop has established a compliance mailbox:,whereby if an emp

83、loyee discovers any actions that violate compliance management,they can report it via this channel or provide feedback to the Chief Compliance Officer.Any employee who violates compliance guidelines will be punished in accordance with the facts and circumstances of the situation in question,includin

84、g the potential termination of employment relations.From March 2023,Vipshop has required all senior managers to sign a Compliance Commitment.If a senior manager,or an employee working in a senior managers department,violates the compliance regulations,this will directly impact on the managers perfor

85、mance review.This further emphasizes the compliance managers responsibilities and promotes the effective implementation of the compliance structure across all projects.Strengthening compliance controlsVipshop announced ten special compliance themes including Competitive Compliance,Data Security and

86、Personal Information Protection,Platform Governance,Operations Management,Protection of Consumers Rights,Labor and Employment,and the Foreign Corrupt Practices Act(FCPA).Through direct engagement,the Company provided compliance evaluation and auditors comments to every department within the business

87、 at their respective critical moments,thus deepening the integration of compliance management across all aspects of the business.Establishment of special compliance themesInternal and external compliance auditingThe Internal Audit Department regularly conducts independent audits of all departments,i

88、ndependently and objectively evaluating the appropriateness,compliance and effectiveness of various operational activities and internal controls.It gives advice for optimization to facilitate the strengthening of the effectiveness of corporate governance,risk management and control processes.Since i

89、ts listing,Vipshop has undertook an Internal Controls audit in line with Sarbanes Oxley Act(SOX)404 and engaged a third-party institution to carry out an external audit which encompassed all of the Groups operational entities.Online Platform Rules CenterIn 2022,the Platform Rules Center was added to

90、 Vipshops official website,creating a one-stop platform for the management and display of rules regarding products,suppliers,and the management of third-party merchants,reinforcing the management structure for stakeholder compliance.Compliance is an endogenous demand for the promotion of the Company

91、s high-quality development and adhering to the law is a prerequisite for ensuring the ongoing,highly efficient advancement of the Companys business and for the realization of ever-higher targets.The Companys strict adherence to laws and regulations,continued improvement of the Companys internal gove

92、rnance management structures and systems,establishment of the Compliance Committee in 2021,chaired by the Chairman of the Groups Board of Directors,and,at the same time the setting up of a top-level Compliance Department,have all strengthened the unified treatment of compliance issues.The Compliance

93、 Committee meets every quarter,to evaluate the Companys compliance risk and to draft an improvement plan,continually improving the quality of compliance management.In 2022,the Board of Directors of the Company has appointed the Companys General Counsel as the Chief Compliance Officer.09About this re

94、port About VipshopSustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewVipshop pays attention to the protection of its intellectual property rights,and also safeguarding the reasonable rights and interests of third-p

95、arty intellectual property rights holders.The Company has established an internal monitoring and tracking system,to examine the work done to protect the Companys own intellectual property rights and to safeguard third-partys intellectual property rights.In 2022,the Company revised regulations relati

96、ng to the banning of the sale of counterfeit products,increased the scale of the fines and widened the scope of the net to cover famous IPs counterfeit patterns and wearable product accessories.In addition,Vipshop scrutinized online sellers websites to decrease the risk of intellectual property righ

97、t infringement.Beyond this,Vipshop also provided intellectual property rights training for overseas projects,the Singapore commercial(team)and operations employees,raising the relevant employees awareness of how to reduce risk of intellectual property rights infringement and standardizing the safegu

98、arding of intellectual property rights.Protection of intellectual property rightsIn order to consolidate all employees awareness of compliance,and to strengthen their understanding of the concept of compliant operations,the Company designated January 14 as its annual Compliance Day.On January 14,202

99、2,Vipshop hosted a Compliance Day event with the theme of,“Compliance for Good,Foundation for Longevity”,running a week-long series of events including a compliance quiz and compliance training to help foster a culture of compliance and promote an ethos of“Compliance for Good”.The compliance trainin

100、g included a variety of content tailored for the Compliance Committee,designated departments,and the entire workforce,in order to meet the needs of different levels of employee and increase their awareness of risk mitigation.For promoting a culture of compliance,each month,the Company sends a compli

101、ance bulletin to all members of the Compliance Committee,sends a data compliance bulletin to all employees working on operations and information safety and,shares a publication on platform operations with those working in commerce and operations,to strengthen the compliance awareness of key personne

102、l,and bolster the front line of defense.Promoting a culture of complianceRegulated commercial conductof employees received anti-corruption training%100Number of times staff have attended anti-corruption training:273,867copyrighted works228By the end of 2022,Vipshop had trademarks2,186204amassedautho

103、rized patentsVipshop has always held a firm,zero-tolerance attitude towards fraud and corruption,strictly adhering to laws and regulations including the Anti-Unfair Competition Law of the Peoples Republic of China and stipulating the Companys own Measures for the Management of Anti-Money Laundering.

104、In addition,the Company has published its own Code of Business Conduct and Ethics on its official website,to clarify the work rules and disciplinary measures for employees.Vipshop has set up a Corruption Reporting platform with dedicated reporting channels available on Vipshops official website,offi

105、cial Weibo account,Integrity Promotion WeChat public channel Breeze,supplier platform,internal OA(Office Automation)and Weimi IM office software.A reporting mailbox,phone line,and WeChat account are available for customers,suppliers,the media,investors,and all company employees to submit complaints

106、and reports.The Company has drawn up a standardized process for handling fraud and corruption complaints.Upon receiving such reports,the Asset Protection Department promptly starts an investigation,and accepts the supervision of the Audit Committee and the Board of Directors.In the Vipshop(Group)Emp

107、loyee Integrity Provisions 3.0 and the Asset Protection Departments Case Investigation System,the Company clearly states that information and materials relating to the complainant,or the informant,will be protected,with only those directly involved with the processing of the reported incident able t

108、o come into contact with the informants information.If any investigator contravenes confidentiality rules,they will be dealt with in strict accordance with the Companys systems.Vipshop strictly prohibits any form of retaliation against employees who seek help or report known or suspected violations

109、and protects the personal safety and interests of informants to the utmost extent;cash rewards may be awarded if the reported matters are verified to be true.To instill a culture of integrity,Vipshop has developed a series of training and information events,including,but not limited to,organizing al

110、l employees to watch the Central Commission for Discipline Inspections anti-corruption documentary series,Zero Tolerance,sending out anti-corruption reminders and information to all employees,suppliers,and other partners in advance of the holidays.In addition,Vipshop has organized awareness-raising

111、educational workshops,and on December 9th,hosted events to mark International Anti-corruption Day.All of these efforts strengthened employees anti-corruption awareness and reduced the risk of employees engaging in corruption.On November 18,2022,the company conducted anti-corruption training for all

112、members of the Board of Directors.After the training,all board members signed the Anti-Corruption Commitment.In 2022,Vipshop didnt receive any fines and has not been required to make any reconciliation settlements for any anti-competition activities.010About this report About VipshopSustainable deve

113、lopment managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewStrengthening risk managementVipshop has referred to frameworks such as the Committee of Sponsoring Organizations(COSO)framework for enterprise risk management,when drafting the V

114、ipshop Group Risk Management System,creating a risk control format and organizational system that is suited to the present development stage and business characteristics of the Company,ensuring that all critical risks faced by the Company during its business activities are fully identified and appro

115、priately controlled,in order to realize stable development.The Board of Directors is the most-senior leadership and decision-making body in terms of risk management.They assume responsibility for the effective management of risk on behalf of the shareholder(summit)meeting.Of the board members,four i

116、ndependent non-executive board members and one non-executive board member have professional experience in risk management.The Audit Committee is responsible to the Board of Directors,and in terms of risk management,is primarily responsible for the approval of the Annual Work Plan and other directive

117、s provided by the Internal Audit Department.The Internal Audit Department is primarily responsible for assisting the Audit Committee to establish and improve the risk management system and organize annual risk assessment work.It is a top-level department that reports to the Audit Committee and is in

118、dependent from other departments.In addition,the Audit Committee is comprised of three independent board members,ensuring that risk management and the lines of business remain independent.In terms of operations,Vipshops highest-level representative is Chief Operating Officer,Arthur Hong Xiaobo,who i

119、s specifically responsible for risk management.The highest-level individual who is responsible for the monitoring and review of operations risk management performance is Audit Committee Chairman,Kathleen Chien.The Company adds some risk management indicators in the KPI reviews of its managers includ

120、ing senior officers and department directors,including cases of corruption and,information security and privacy incidents,to encourage individuals to monitor the effective deployment of all risk management monitoring measures.Risk identification and evaluationProcess for reporting of internal riskIn

121、 2022,the Internal Audit Department systematically reviewed risk within each of the Groups business sectors,through a combination of approaches including risk interviews and document checks.A risk database list for the Group was drawn up based on the results of the risk evaluation process,covering f

122、inancial risk,strategic risk,market risk,operating risk,legal risk,and other categories of risk.In parallel with this,Vipshop conducted scenario analysis and sensitivity analysis to assess the potential financial and business impacts of major risks,evaluate the possibility of risk occurrence and the

123、 scale of potential impact.This analysis was used to ascertain a risk level,undertake adequate risk prevention,stipulate risk control measures,and formulate alternative plans,as part of a risk prevention system.If an employee uncovers risk during their day-to-day work,they can contact the Internal A

124、udit Department at any time via the Weimi IM service,email,phone or face-to-face.The Internal Audit Department will then carry out risk evaluation and activate several risk prevention measures including help to build processes,mitigate any control system deficiencies and execute auditing in accordan

125、ce with the likelihood of the risk occurring and the danger associated with this,with the aim of avoiding or minimizing losses to the Company.Risk management and monitoringVipshop has integrated international risk management standards with the Companys own circumstances,establishing an internal cont

126、rol model of Three Lines of Defense to ensure effective risk management and an effective internal control system.Made up of various business and functional departments,the First Line of Defense is responsible for the design and execution of internal controls during the process of day-to-day business

127、 operations.For example,when the Company was developing its application product,the Commercial Department was required to consider relevant risk factors to mitigate all types of risk.Made up of the Financial,Legal and Compliance departments,the Second Line of Defense assists the First Line of Defens

128、e to establish and improve its risk management and internal control systems,as well as monitoring the effectiveness of the internal control work carried out by the First Line of Defense.Made up of the Internal Audit Department,the Third Line of Defense organizes regular independent evaluation and ve

129、rification of the effectiveness of the Companys risk management and internal control systems.The First Line of DefenseThe Second Line of DefenseThe Third Line of Defense011About this report Sustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans lett

130、er2022 Key Results:OverviewAbout VipshopSustainable development management ESG Governance frameworkESG Development strategy In 2022,Vipshop established the ESG Committee,part of a three-tiered system for sustainable development governance,composed of the“Board of Directors-ESG Committee-ESG Task For

131、ce”.This group meets 1-2 times per quarter and systematically evaluates,monitors,and drives forward ESG-related projects,ensuring the smooth progress of ESG related work and creating sustainable value for stakeholders.Vipshop has defined its ESG strategy,setting the target of“co-creation of a new su

132、stainable life”,and exploring a pathway of sustainable development established around the five core areas of:New Sustainable Choices,Happy Consumption,Proactive Inclusivity,Beautiful Society and Dependable Compliance.Vipshop(“V”)aspires to bring together stakeholders including brands,consumers,emplo

133、yees,communities,and partners to create a platform for sustainable living(“We”),working with all parties to design,explore and create a new sustainable life.Membership compositionIncludes members of the BoardChaired by the Companys Chairman and CEO,in addition to the Vice Chairman and COO,and one in

134、dependent directorThese groups are headed by the main person responsible for each department or division,including the Companys Compliance and Legal departments,the Business and Operations Centers,and Charitable Foundation.The other members of each group are all key personnel from the relevant depar

135、tmentDefines ESG related strategy,targets,and action plans;assesses and evaluates proposals from the ESG Task Force;coordinates the resources required to progress with ESG topicsMakes proposals to the ESG Committee;responsible for the implementation and execution of ESG workEvaluates and monitors st

136、rategies and targets related to ESG work Board of DirectorsESG CommitteeESG Task ForceResponsibilitiesUniting brands to provide consumers with higher quality and more sustainable product choicesUniting packaging suppliers to increase the usage of sustainable packaging materials,and provide consumers

137、 with sustainable packagingUpholding responsible procurement principles,proactively selecting suppliers with superior ESG performance and,promoting healthy development of the supply chainCreating a liberal,inclusive,diverse working environment and,listening to and respecting the opinions of employee

138、s from all backgrounds to increase employees sense of identityEstablishing an ESG governance system and ensuring the effective implementation of the ESG strategyDeveloping climate action and,tracking of climate risk and opportunities;defining targets for carbon neutrality,and pledging to achieve car

139、bon-neutral in its own operations no later than 2030,encouraging the value chain to reduce emissions and creating a low-carbon societyCreating an environment of responsible consumption,encouraging consumers to be sustainable while ensuring the source of products and the accuracy of information provi

140、dedCreating an eco-friendly platform,advocating the preservation of forests and wild animals,to create an ecological society Creating an environment of safe consumption,protecting consumer privacy and information security through technology optimization and management improvementCreating an environm

141、ent of hassle-free consumption,increasing the friendliness of the platform,while improving the quality of customer service and resolving customers problems in a timely manner,providing more friendly experience to seniors,those with disabilities and other disadvantaged groupsFocusing on womens charit

142、ies,to empower womens growth,and contribute to an equal societyPromoting digital philanthropy and helping disadvantaged groups integrate with digital life,to create an integrated societyLeveraging the online sales platforms advantages and harnessing the culture of rural revitalization to create a mu

143、tually prosperous societyIncorporating ESG risk into the Group s risk management system,ensuring ESG management complianceFostering gender equality at work,providing leadership training for women and,increasing female representation at all employment levelsCreating a development platform to meet emp

144、loyees needs,strengthening the foundations of the training system,and supporting junior employees growthCreating a compliant platform to ensure employees health and safety,and providing them with the conditions to work safelySustainable product choicesSustainable packaging choicesSustainable supply

145、chain choicesAn inclusive workplaceESG governance monitoring systemClimate change and carbon neutralityResponsible consumptionEco-friendlySafe consumptionHassle-free consumptionFemale friendlyDigital integrationRural revitalizationESG risk management systemGender equality at workEmployee development

146、 platformHealth and safety platformConstructing a good governance system,and acting as compliant,disciplined corporate citizensCo-creation of a new sustainable lifeCreating a platform for sustainable consumption,innovating new sustainable choices with the value chainCreating a platform for inclusive

147、 development,establishing a mutually inclusive workplace with employeesCreating an environmentally and societally friendly platform,developing a beautiful society for allCreating a platform for happy consumption,creating a new experience with and for consumersNew sustainable choicesProactive inclusi

148、vityDependable complianceBeautiful societyHappy consumption012About this report Sustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopStakeholdersGovernment and supervisory agenciesCustomersEmployeesInves

149、torsPartnersEnvironment and SocietyMedia and Non-Government Organizations(NGOs)Primary concernsCommunication methodResponse(s)adopted in 2022Legal and Compliant operationsProduct qualityLegal rightsCorporate governanceSupply chain managementTackling climate changeInformation disclosureCommunity part

150、icipationEstablishment of a cooperation systemAnnual report,quarterly report and other announcementsOrganized Annual General MeetingFace-to-face with Vipshop52.6%of all employees are femaleGovernment-business symposiumsOnline and offline platforms6,815 employees in 2022Total net revenues in 2022 was

151、 RMB 103.2 billion Create employment opportunitiesCustomer service experienceCompensation and benefitsInvestment returnsHonest cooperationBiodiversityInteraction with the mediaSocial welfare eventsPromotional campaignsSupplier trainingAnnual General MeetingDawn Light mailbox100%of employees received

152、 trainingProvision of informationComplaints hotlineMarket researchCustomer satisfaction surveysDrive the growth of economyPrivacy and data protectionTraining and developmentRisk managementMutual benefitsEnvironmentally friendly packagingContributions to NGOsSocial welfareImpact on sustainable develo

153、pmentRural revitalizationSupplier contracts and agreementsInvestor emails and online and offline meeting Hosted hundreds of online and offline investor communication sessions360 ManagementOccupational health and safetyESG performanceCEO online mailboxThe number of attending Occupational Health&Safet

154、y training sessions was 90,034 person-times100%of suppliers signed Honest Cooperation contractsFormulated plans for the design and implementation of the Groups high-level,zero-carbon strategy,committed to make its own operations carbon neutral no later than 2030Regular publication of Financial and E

155、SG reportsMedia conferencesInformation disclosureOver RMB 200 million invested in charitable projects in 2022;by the end of 2022,more than RMB 558 million had been invested in charitable projectsEquality and diversityEmployee BBSThe resolution rate of the telephone channel increased to 88%during the

156、 first instance,and the resolution rate of the online channel increased to 86%during the first instance Stakeholder engagementVipshop values communication and collaboration with all corporate stakeholders and uses multiple approaches to undertake effective,timely communication with them.These approa

157、ches ensure stakeholders Right to Information and Right to Participate are respected and improve their understanding and sense of the business identity.013About this report Sustainable development managementVipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Result

158、s:OverviewAbout VipshopMaterial topic analysisVipshop earnestly communicates with and surveys all stakeholders including shareholders,government,employees,and customers,using their opinions and feedback to identify ESG material topics.Vipshop continually tracks and works on the selected issues and e

159、mphasizes their disclosure in the annual report.1.002.003.004.005.006.007.008.009.0010.000.002.004.006.008.0010.00Vipshop integrates national regulatory policies,GRI Standards,capital market ESG evaluation indicators,Company strategic planning,and leading industry figures key issues of concern in a

160、five-pronged,multi-dimensional approach that identifies and organizes each years key issues,and adds them to the topic library.Importance to Companys Development Establishment of an ESG topic libraryVipshop collates and organizes the opinions of various stakeholders on the Companys sustainable devel

161、opment,including those of government and monitoring institutions,shareholders and investors,employees,customers,partners,media and society,and NGOs,to help ascertain which of the various ESG topics are most important.Stakeholder communicationVipshop analyzes and draws statistics from survey results

162、in accordance with substantive procedures,arranges topics in order of importance to stakeholders and business development,and constructs a topic importance chart.Vipshops management and external specialists also review and evaluate the results of the topic selection process.Analysis of issues import

163、anceVipshop specifies and steadily carries out a relevant action plan for each of the material topics that emerge and emphasizes the disclosure of the results in the Companys reports.Responses and disclosure of topics1 12 23 34 41151712618821420931521104162271131911517126188214209315211041622711319I

164、mportance to StakeholdersEmployee compensation,benefits and developmentProduct qualitySocial welfareTackling climate changeOccupational health and safetyPrivacy and data securityBusiness ethnicsBiodiversityCompliant employmentIntellectual property protectionCompliant operationGreen packagingConsumer

165、 servicesDigital technology innovationCorporate governanceEnvironmental managementGreen consumptionSupply chain managementRisk managementDiversity,equality and inclusivity Responsible marketingRural revitalization014About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChai

166、rmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementVipshops mission is,To improve the quality of life and enhance the experience of happiness.Vipshop is dedicated to providing high quality products and services,continuously improving information security,and protecti

167、ng customers personal data,collaboratively working with suppliers and partners to create a sustainable development ecosystem and enable customers pursuit of a comfortable life.Vipshops Developmentof customer complaints resolvedof suppliers signed Honest Cooperation contractscases of information secu

168、rity breaches or other network safety issues99.36%0100%015About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementBrand selection reviewQuality review systemQuality inspection of new brand

169、sOnline quality inspectionTargeted inspectionsWarning light systemInspection of received goods and on-site inspectionsStandardized monitoringImprovement through simulationComprehensive consideration of the credentials for each brands product,market performance,product recognition and other factors f

170、orm part of the assessment of compatibility between each brand and Vipshop,with the final decision to onboard a brand being made after the multi-stage review process.During the approval process,a third-party quality inspection company is invited to inspect the brands products and projects,including,

171、but not limited to,product packaging,labelling,external appearance,safety,functionality,and performance,to assure the product meets Vipshops purchasing standards.Before a product goes online,the suppliers credentials are reviewed and they are asked to upload product inspection reports;once online,Vi

172、pshop works with an authorized third party who anonymously purchases the products,carries out random inspections of internal quality and,undertakes laboratory testing of the physical and chemical characteristics of the product in accordance with national standards.If any substandard products are dis

173、covered,the selling of all related product variants is immediately suspended,and if the problem is deemed serious,the brand will be taken offline,and a decision will be taken,in accordance with the seriousness of the problem,whether to continue working with the brand in question.In collaboration wit

174、h third-party quality inspection partners,Vipshop works with brands who fail the received goods inspection,on-site inspection,monthly quality assessment or receive customer complaints,by developing critical,targeted tests to ensure that the product passes before being sold on Vipshops platform again

175、.This system has been designed so that if a product receives more than a specified number of negative reviews within a designated time period,the brand will be strictly dealt with.In 2022,Vipshop adopted the warning light system as part of improving its management of products that had multiple quali

176、ty issues or severe quality issues and required the Quality Control department to carry out additional product checks.Front-and second-line customer service agents can use the warning light system for feedback,and its scope has been broadened to cover the management of issues including non-accurate

177、imagery,non-new products,multiple shipping errors etc.,helping to strictly enforce product quality and the quality of product information provided online and,minimizing the impact on customers experience when product issues occur.To ensure product quality,products delivered to Vipshops logistics cen

178、ter undergo inspection before being accepted.For products that are sent out directly by the supplier,an inspection team carries out an on-site inspection.In addition to checking product quality,the inspection also monitors and facilitates the optimization of the suppliers warehouse management system

179、s and customer returns processes.In accordance with product quality risk and consumer complaints,Vipshop carries out sampling of product quality to ascertain whether standards are being met.If a suppliers product is found to be sub-standard,they shall enter a six-month period of intensive monitoring

180、 during which Vipshop will carry out another 1 to 6 sample inspections of the suppliers products and then adjust the length of the monitoring period,based on the results of the sample inspections.Vipshop simulates customers to test the purchasing experience,and if any issues are encountered,Vipshop

181、provides the supplier with resolution strategies to help optimize the customers experience.Vipshops principles of thorough brand selection and strict price controls are applied across brand selection,brand quality reviews and third-party quality auditing,to ensure the quality and authenticity of pro

182、ducts,and to provide customers with high quality,value for money products.In 2022,the Company reinforced supplier credential reviews,added invoice audits to the review process,and improved measures for ensuring the provision of genuine products.Ensuring product quality016About this report Vipshop Ec

183、ologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementQuality auditingVipshop carries out annual supplier assessments from multiple perspectives such as customer return rates and customer satisfaction ratings and p

184、rovides each supplier with feedback.Each supplier can make improvements in accordance with the assessment results and the quality of their products.Supplier trainingTermination of brand agreementsEvery year,training sessions are held,covering topics including product quality and suppliers codes of c

185、onduct,to help suppliers improve their understanding of product quality.All suppliers received training.The above-mentioned monitoring applies to private-label brands.If serious issues emerge or the number of substandard products found by quality control during a given period exceeds standards,termi

186、nation of the brand agreement will be initiated.For third-party merchants,a points system is used,and if total deductions reach 100 points,termination of the brand agreement will be initiated.017About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key

187、Results:OverviewAbout VipshopSustainable development management Customer communication Customer complaint managementNewly added pre-sales serviceOptimized customer feedback channelsVipshop has established multiple channels for customer communication including online and over the phone customer servi

188、ces,the official website and in store.Vipshops professional customer service team provide rapid,effective solutions to the customers problems.In 2022,Vipshop progressed further with the implementation of robotic smart calling,improving the technologys ability to resolve customer service enquiries,an

189、d enabling the specialized robots to become familiar with customer service and handle questions more rapidly.In May 2022,Vipshop added a customer service portal on individual products information pages.This addition of a pre-sales customer service offering filled a gap in Vipshops service provision.

190、This service promptly answers customers product-related queries and improves their pre-purchasing,sales consultation experience.Since 2014,Vipshop has held an annual event around May 20th entitled Standing by our customers.In this event,Vipshops managers meet face-to-face with real customers to list

191、en to their concerns.Since December 2020,Vipshop has standardized the“Standing by our customers”event,creating multiple channels and mechanisms including online and offline channels,Youwei platform to listen to our customers,thus enabling the Group to remain sensitive to customers demands and establ

192、ishing a listen-resolve-improve-listen again loop so that every manager and every member of the Vipshop team remains dedicated to the daily,ongoing improvement of the customer service experience.In May 2022,Vipshop officially set up 33 listening groups as part of its system for problem resolution.Ha

193、ving heard opinions from offline groups,group discussions were held,problems defined,and solutions proposed.Following a report of the outcomes,the Customer Experience department carried out a comprehensive assessment,approved the initiative and started the process of accurately resolving the issues

194、encountered by customers.In parallel with this project,the Customers Voices”channel and tracking system were established,calling on the combined strengths of the entire workforce to collaboratively solve the problems.In 2022,Vipshop completed the basic data construction of its customer feedback prod

195、ucts,realizing experience insights and a real-time early warning system for the entirety of the customers experience,enabling a better understanding of,and an increased ability to satisfy customers demands.Customers first is one of Vipshops core values,and customer satisfaction is the starting point

196、 for all of the Companys work.Vipshop has established a variety of channels to listen to and understand customers needs,proactively improving customers experience.In order to improve the customer service agents professionalism,Vipshop has established a comprehensive customer service team training sy

197、stem,incorporating induction sessions for new recruits and training tailored for different areas of the business.In parallel,Vipshop assesses the quality of multiple aspects of the customer service provided by our agents including their attitude,problem-solving,speed of response,accuracy of task exe

198、cution and respective customer feedback,with the results incorporated into each agents profile.We demand high standards from our customer service agents,stand up for the customers rights and guarantee an outstanding customer service experience.Vipshop has formulated and implemented the E-Commerce Pl

199、atform After-sales Service Specifications,and won the title of Leader of Chinese Enterprise Standards in 20221.Vipshop has established a process to handle customer issues arising from any scenario,regularly conducting service and process-related training,modifying process standards,and striving for

200、perfection.In parallel with this,the Customer Service Center has used its efficient communication mechanism to work with suppliers and the Business Center to quickly respond to customer complaints and improve the timeliness of the resolution of the customers problems.For customer feedback,related de

201、partments regularly undertake retrospective analysis,incorporate customers feedback and strive to improve their products,services,and customers experience.of customer complaints resolved99.36%Listening to our customersNote:1.The Leader of Chinese Enterprise Standards is a standardization encouraging

202、 policy,jointly implemented by 8 ministries and commissions including the State Administration for Market Regulation,the National Development and Reform Commission,and the Ministry of Finance,approved by the State Council.Providing exceptional customer service018About this report Vipshop EcologyV-Ta

203、lentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementOptimization of service experience A more caring service A more personalized serviceVipshop has optimized their customer service talent system,establishing a system of p

204、roduct-specific customer service specialists,who provide additional professional understanding and resolve issues faster.This has resulted in quicker resolution of customers complaints,and a 1.4-5.7%increase in the amount of customer complaints that are resolved in the first instance.In parallel wit

205、h this,the continued optimization of measures,including complaint-handling approaches and processes across all customer complaint scenarios,has helped to ensure the customer service team were able to resolve issues as quickly as possible,striving to do so in one interaction.In 2022,88%of issues rais

206、ed by phone and 86%of issues raised online were solved in the first instance,representing respective year-on-year improvements of 8.6%and 8.0%.At Vipshops City Outlets,Vipshop has added services including dedicated mother-and-baby rooms,strollers and sewing kits.In parallel with this,Vipshop provide

207、s special customers with the services they need,for example,providing step-free access and assistance with using elevators to customers with mobility issues,to ensure that the customers needs receive the caring service they deserve.At Shan Shan Outlets,each Shan Shan Outlet Plaza is equipped with mu

208、lti-functional mother and baby rooms,and provides free of charge services such as diapers,milk storage bags,drinking water,and refrigerated storage,for the convenience of customers with children.Shan Shan Outlets are equipped with a gender-neutral toilet,which facilitates consumers with mobility iss

209、ues and families with children.In addition,Shan Shan Outlets also provides services such as free shuttle buses,mobile libraries,free power banks for charging,and childrens play facilities,to cater to the consumers every need.Improving the rate of first-time resolutions A more professional serviceVip

210、shop has increased customers access to customer service,ease of interactions with the customer service team and,monitored the number of interactions per issue to ensure that once a threshold number of interactions is exceeded,the issue is transferred to the dedicated team to expedite the resolution

211、process.Optimization of feedback processing channelsFor locations or product types that meet certain conditions but are not supported by doorstep returns,Vipshop helps customers to access SF Express system and use their valet ordering service at no extra cost.Tailored serviceSecond chance of product

212、 exchange serviceThe service system was upgraded to permit customers that meet the conditions to request a second product exchange,enabling Vipshop to further satisfy customers needs.Vipshop has continued to evolve its price guarantee service,including but not limited to,offering multiple price guar

213、antees,guaranteed coupon prices and resolving instances where the price cannot be guaranteed by the system,ensuring customers enjoy their purchasing experience.Price guarantee serviceBy building our own testing and appraisal team and cooperating with several authoritative inspection and testing orga

214、nizations,both domestically and abroad,Vipshop has developed its capacity to identify the authenticity of luxury brands.By the end of 2022,Vipshop was able to identify luxury goods in almost all categories,helping to alleviate customers concerns.Appraisal Center upgradeShan Shan Outlets has overhaul

215、ed its VIP/VVIP benefits,combining additional discounts,localized service privileges,and salons for high-end members,and has increased members participation through the establishment of a members day and one-to-one services,etc.Upgrade of Shan Shan Outlet membership privileges019About this report Vi

216、pshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementVipshop insists on responsible marketing.In addition to compliance with laws and regulations,and information security principles,Vipshop promotes a unif

217、ied,standardized customer-facing template to standardize the platforms and suppliers content that is shared through the media.Vipshops Rules for the Resolution of Supplier Violations V3.0 clearly state that:Suppliers are required to produce accurate product information,and are forbidden from using f

218、alse,misleading content to dupe or mislead consumers.In addition to this,the Commercial,Operations and Compliance departments verify product descriptions and images to ensure that the promotion and advertising of products satisfies the relevant requirements.To protect vulnerable market segments,Vips

219、hop follows the four key principles of perceptibility,operability,understandability and compatibility to promote projects to make Vipshops app is both senior-friendly and accessible.These projects have involved the refinement of over 350 pages including,but not limited to,optimizing the layout of th

220、e apps front-end interface,improving the readability of interface content,providing more convenient assistance functions(such as screen reading,payment,etc.),and effectively improving the user experience for seniors and those who have visual or auditory impairment.In 2022,Vipshop established its ded

221、icated seniors service for customers aged 60 and over,including specified calling hours,no calls during afternoon nap time,callback appointments and simplified post-sales services,allowing seniors to access Vipshops customer service in a simpler,more effective,and friendly manner.In 2022,Vipshop con

222、ducted a brand awareness survey related to the theme of sustainability,listing questions such as customers knowledge of sustainable brands and customers assessment of Vipshops sustainable performance,to gain an overview of customers knowledge of Vipshops sustainable brand and recommendations for Vip

223、shops sustainable development brands.Responsible marketingThrough continuous iteration of the recommendation algorithm,and exploration of a wide variety of content,Vipshop has steadily reduced the number of repeated recommendations,increasing the diversity and freshness of the content offered to cus

224、tomers,and satisfying their increasingly varied demands.In 2022,Vipshop set up“crisis groups”as part of its customer service offering,adopting additional measures including increased risk monitoring pinboards,rapidly identifying risky customer complaints,rapid responding,and reporting,contacting the

225、 relevant departments,rapidly allocating tasks and providing proposals for case resolution,as part of the ongoing refinement and upgrading of the crisis resolution system.In parallel with this,a dedicated channel for urgent complaints was added for those customers with urgent complaints or urgently

226、seeking a response,arranging ad-hoc callbacks to clients(within one hour)in accordance with the nature of the issue and expedited callbacks(within 4 hours during working hours)to urgently resolve customers problems.A more innovative service Resolution of customer crises020About this report Vipshop E

227、cologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementVipshop has established and improved its information security,privacy protection management systems and governance frameworks,continuously strengthening releva

228、nt measures to create a safe and trustworthy online shopping experience for customers.Information security and privacy protection Awarded ISO 27001 Information Security Management System(ISMS)and ISO 27701 Privacy Information Management System accreditationVipshop conducts an annual review of strate

229、gies,guidelines and policy documents on information security and privacy.Additionally,if Vipshop faces significant changes because of an environmental or commercial situation,a request from regulators,a legal requirement or a technical issue,the Company will promptly conduct a review to ensure that

230、content,such as information security and privacy policies,remain appropriate,adequate,and effective.In 2022,Vipshop updated its policies on information security including,the Information Security and Privacy Management Handbook and Employee Information Security Handbook,continuously improving strate

231、gies and requirements of the Companys information security and privacy protection,and promptly publishing updates on Vipshops internal platform for staff to familiarize themselves with.Vipshop established the Information Security and Privacy Protection Committee composed of senior officers and repre

232、sentatives from the Information Security,Internal Auditing,Asset Protection,Legal,Compliance and other departments,to specify,implement and carry out the development strategy and planning of the Companys information security and privacy protection measures,in accordance with the Companys overall dev

233、elopment strategy.Vipshops senior management authorized Yang Wenfeng,with his background in security and technology,to represent them on the Committee(as Chief Security Officer),assisting the Companys senior management to perform their duties relating to the information security and privacy protecti

234、on of the Group.The Committee established sub-groups for information security and privacy protection,which are responsible for establishing,operating and maintaining the information security and privacy management system.Vipshop defined its Information Security Rewards and Punishments Guidelines,cla

235、rifying the operational principles and needs for information security rewards and fines for violations.The guidelines also clarified that an information security credit rating score will be used as a quantitative index to assess all employees information security related work performance,and will be

236、 included in each employees performance assessment,to encourage and improve their awareness of information security issues.In parallel with this,the Vipshops Management Red Lines clearly states that the stealing,leaking,selling or use of confidential company information(including commercial secrets

237、and personal information)constitute forbidden actions.If such violations occur,the offenders employment contract will be immediately terminated regardless of their position,previous achievements or whether their actions resulted in a significant impact.In addition to this,relevant actions will be un

238、dertaken to apportion responsibility.Improving information security and privacy protection management systemsTotal amount of fines incurred as a result of any information security or network security incidents during the reporting yearNo information security or network security incidents recorded du

239、ring the reporting yearRMB0021About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementReducing information security risk Network Security Protection Platform Reporting of information secur

240、ity incidents Information security training and,promotion and implementation Third-party information security requirements Industry cooperation on information security Third-party accreditation and supervision inspections Response to unexpected incidents and systems testing1 12 23 36 67 75 54 4Vipsh

241、op has established an in-depth security system at the network,main frame,application，and terminal levels,collecting all system logs and,maintaining operations by using the information security and event management platform to quickly resolve any network security risks.Vipshop has established an R&D

242、pipeline that adopts a secure development process and has utilized automated tools and manual security tests at each stage of requirements,development,testing,and deployment,in order to reduce the risk of applications introducing viruses to the system.The Company has established the Vipshop Safety E

243、mergency Response Center to establish links with external white hat users and deal with reported security risks.The Measures for the Management of Information Security and Privacy Incidents clearly states the reporting process and pathway to be followed by workers who discover any information securi

244、ty or privacy incidents.If a staff member finds anything suspicious in terms of information safety,they can use several methods including email,internal communication software or phone to report to the Information Safety department,with the information filed in a report including,but not limited to,

245、the nature of the incident,the time of occurrence,what occurred,the scope of the impact,and the extent of the impact.Educational training and exams on information security awareness have been developed for new recruits and all current employees,with the content covering information security manageme

246、nt requirements,regulations and associated rewards and punishments.Training was conducted both face to face and through a combination of online animated videos and knowledge tests,with 100%of staff receiving training.Information Security Awareness Week is held annually,with September 2022s event hel

247、d in partnership with the Haizhu District of Guangzhous Cyberspace Administration Office.The events theme of Internet security both for the people and reliant on the people,guided the promotion,implementation,and improvement of employees information security awareness.An information security system

248、has been established that targets suppliers and business partners as described in the Third-Party Information Security and Privacy Management Measures and,Data Security Partner Management Measures.When a supplier is on boarded,they are requested to sign a Letter of Commitment to Personal Information

249、 and Data Protection and complete the Data Security Compliance Requirements Specifications,which detail information security requirements.The Merchant Points Management Rules requires merchants to strictly enforce user privacy protection measures.If a merchant publishes,discloses,provides,or dissemi

250、nates others personal information without authorization,or is suspected of infringing on others privacy or personal rights,minor cases will see a deduction of points and the issuing of a fine,while serious cases will see measures including the removal of that merchants products and the shuttering of

251、 their store,in addition to Vipshop reserving the right to pursue legal action in accordance with the law.Vipshop proactively seeks cooperation with professional organizations and research institutions including the National Information Security Standardization Technical Committee,the China Communic

252、ations Standards Association and the China Academy of Information and Communications Technology(CAICT),participating in the development and discussion of relevant national and industry standards for information security and data security.With its grasp on industry trends,Vipshop is well placed to ma

253、ke suggestions for data security and the high-quality development of the digital economy,and at the same time improve the Companys technical and management capabilities in information security,personal privacy,and data security.Vipshop has gained ISO 27001 Information Security Management System(ISMS

254、)and ISO 27701 Privacy Information Management System accreditation.These accreditations cover all of Vipshops commercial systems management related activities including operations and maintenance,management of computing hardware,individual information protection etc.The independent,third-party accre

255、ditation bodies carry out annual supervision inspections to verify if the Company continues to fulfil the requirements for information security management systems and personal privacy management systems.Vipshops Business Continuity Security Management Measures clearly defines business continuity pla

256、ns and incident response procedures.The updated Information Security and Privacy Incidents Management Measures clarifies the management responsibilities and procedures for information security and privacy incidents such as network attacks,information destruction,data leakage,and other catastrophic e

257、vents.The Measures also specifies the procedures for the classification of incidents,reporting,responding,seeking resolution,conducting reviews and system improvements.Vipshop has specified emergency response procedures for security incidents including webpage tampering,DDoS,data leaks,ransomware an

258、d mining malware.Vipshop has carried out quarterly security drills,simulating high-risk scenarios including ransomware attacks,DDoS attacks and data leaks;and carried out monthly penetration testing in accordance with business metrics,and organized quarterly red-blue confrontations,continuous uncove

259、ring of new risks and improvement of defense capabilities,to ensure safe and smooth system operations.022About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementStrengthening privacy prote

260、ction mechanismsVipshop abides by national laws and regulations including the Cybersecurity Law of the Peoples Republic of China,Data Security Law,and Personal Information Protection Law,and has formulated the App Privacy Compliance Management Regulations to clarify the basic principles,processing p

261、rocedures and define each departments responsibilities for privacy compliance management.These regulations are updated in accordance with the latest laws,regulations,and national standards.Vipshops privacy policies are applicable to all operations,including the management of the entire life cycle of

262、 customers personal information.In parallel with this,Vipshop has specified standards relating to supplier data exchange and personal privacy protection and,reviews the scope,intention,and necessity of supplier cooperation scenario data to ensure that suppliers are compliant in their data usage.Priv

263、acy policies are already systematically embedded within the scope of the Groups compliance management with the Compliance and Information Security departments carrying out daily inspections to implement the privacy policies.If any discrepancies between the apps handling of personal information and p

264、rivacy policies are discovered,the relevant departments will raise a rectification request,synchronize updates on the progress of the rectification work and check and approve the results.In addition to this,each month,Vipshop engages a third party to conduct compliance audits on the content and impl

265、ementation of the Companys privacy policies in accordance with laws,regulations,and regulatory compliance requirements.The Vipshop Basic Functionality Privacy Policy published on Vipshops official website,adopts the principles of openness,transparency,and minimum necessary information.When collectin

266、g customers information,customers are clearly informed of the nature of the information that is being obtained,the use and scope of the collected information,the time period that the data will be stored in the Companys database,how customers information is protected and policies for third-party disc

267、losure.During the registration process,when users agree to authorization,they can decide how their personal data is collected,used,stored,and processed.Vipshop employs unified storage media access control management measures and carries out encrypted storage management of data stored in its database

268、s.Vipshop promises to only retain customers personal information for the amount of time required for the purposes stated in Vipshop Privacy Policy for Basic Functions,except where there are legally mandated data retention requirements.When a customer requests to cancel their Vipshop account or after

269、 Vipshop ceases to provide services or operate,Vipshop will either delete or anonymize customers personal information.Technology has been used to identify open data interface information and,to maintain an online manifest of all maintained interfaces and monitor all open data interfaces.In addition,

270、regular upgrades of data security and protection measures and,data security audits for outgoing data interfaces have been carried out.The Operation Guide for Data Permission Application explains the operational specifications for the entire data life cycle,and outlines approaches for the destruction

271、 of data used during core business activities and the destruction of storage media.Encryption technology is used to encrypt transfer channels,and desensitization and anonymizing technology is employed to protect transferred data,ensuring data security during the transfer process.The Vipshop Privacy

272、Policy for Basic Functions clearly states that Vipshop will only share customers personal information with partners when it is legal,appropriate,necessary,specific and has a defined target,and will only share the personal information necessary to enable service provision.Partners have no authority t

273、o use personal information shared with them for other uses unrelated to the Companys product or service.In parallel with this,Vipshop signs strict data processing agreements with its partners,requiring them to fulfil their duty of ensuring information security.Vipshop takes into account data size,ca

274、tegory and usage when dynamically adjusting data security protection strategies such as data encryption and authorized access controls,in order to mitigate the risks associated with large-scale aggregation of data(including personal information).In terms of data encryption,all data that is identifie

275、d as sensitive is,by default,encrypted and stored on disk.In regard to authorized access controls,data in different environments including production,testing,and development is subject to strictly enforced network isolation;for employees working in different areas such as operations and maintenance,

276、testing and,development,employees access to data and data access rights are strictly restricted.Data collection Data storage Data retention Data monitoring Data processing and destruction Data transfer Data sharing Data usageVipshop has constructed a methodology for entire data life-cycle control an

277、d management incorporating the collection,use,transfer,processing,and destruction of personal information,continuously improving the Companys personal information protection mechanisms,and ensuring privacy and security.Total number of complaints throughout year,received from external parties and sub

278、stantiated by Vipshop,regarding breaches of customer privacyTotal number of complaints received from regulators regarding violations of customer privacy00023About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainab

279、le development managementCompliant procurementVipshop abides by the concept of sunlit procurement,providing all suppliers with guidance in the form of the Sunlit Procurement Cooperation Acknowledgement,which clearly stipulates business ethics based on honesty and integrity,and zero tolerance for any

280、 commercial bribery.In parallel with this,all suppliers are required to sign the Supplier Anti-bribery Agreement,and where sensitive matters are involved,a Non-disclosure Agreement must also be signed.If international business is involved,suppliers must also abide by the Foreign Corrupt Practices Ac

281、t and maintain high standards for ethical business practice.Vipshop is dedicated to creating a sustainably developed supply chain system,to promote multiple benefits throughout the value chain.Vipshop is committed to compliant procurement,with the Procurement Management Procedures and Supplier Manag

282、ement Procedures specifying multiple aspects of the supplier management framework,creating a closed-loop supplier management process,and ensuring management of each suppliers entire life cycle.Creating a sustainable supply chain Supplier management261,378344102Number of first-rate suppliersNumber of

283、 key-first-rate suppliers1Number of Non-first-rate suppliersNumber of Key-non-first-rate suppliersNumber of Suppliers in 2022Supplier selection and terminationSupplier risk managementAll suppliers must strictly abide by regulations relating to the protection of human rights,banning of child labor an

284、d protection of employees occupational health and safety.If any adverse events that seriously violate the ethos of ESG occur,such as workplace accidents,employee relationship incidents,labor disputes or environmental violations,the process for the removal of the supplier will be initiated.Vipshop al

285、so follows the principles of sustainable development and gives priority to the onboarding of suppliers that have been accredited with the ISO 9001 Quality Management System Certification,ISO 14001 Environmental Management System Certification,SA 8000 Social Responsibility Standards,ISO 27001 Informa

286、tion Security Management System Certification,and ISO 27701 Privacy Information Management Certification.The Procurement Department uses on-site inspections and,reviews of credentials and certifications to assess suppliers potential for sustainable development risk and coordinates those involved wit

287、h risk management including the demand management,Finance,and Legal departments.When there is anticipated risk,this is assessed as either high-,medium-or low-risk and a corresponding response mechanism and emergency files are established.Supplier audit and evaluationIn accordance with Vipshops Suppl

288、ier Management Procedures and based on the principle of“selecting the best through comprehensive evaluation”,a bi-annual evaluation of suppliers is carried out,taking into account multiple aspects of their performance including fulfilment of suppliers orders or contracts(in terms of products,service

289、s,payment,quality and technology),response time,willingness to collaborate,business costs and significant events.The evaluation identifies if a supplier is exceptional,outstanding,good,requires improvement or will have their agreement terminated.This process enables the management of supplier classi

290、fication,motivates suppliers to continuously refine their supply/service quality and sees the removal of substandard suppliers.The aforementioned significant events include components of the ESG framework such as suppliers environmental protection efforts,corporate social responsibility,and personal

291、 privacy protection.Their inclusion in the evaluation process encourages suppliers to improve their own ESG performance.2022Number of suppliers who have been conducted risk assessments(units)165Number of suppliers assessed to have significant actual/potential negative impacts(units)13Percentage of s

292、uppliers with significant actual or potential negative impacts that have implemented corrective actions or improvement plans76.9%Number of suppliers terminated with significant actual/potential negative impact(units)3Note:1.A key supplier refers to a supplier whose purchase amount reaches a certain

293、standard.024About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementInnovative events,empowering brandsA co-constructed industry ecosystemA focused use of the Super Brand Day IP with indus

294、try leading brands,can help to set new sales benchmarks.These events leverage brands significant investment in terms of product prices,users,and marketing by utilizing resources across Vipshops entire website for maximal brand exposure,and using the platforms power to drive sales increases for the b

295、rand.For those promising,on-trend brands with untapped potential,the“Todays Top Brands”channel is used to provide brand exposure and efficiently utilize resources.For newly emerging industry brands,Vipshops“Little Pink Box”hosts events and maximizes the brands footfall advantage through intensive ma

296、rketing,and attracting new customers to ultimately accelerate growth in results.Marketing approaches including“time kill”sales,flash sales,day events and live streaming pop-ups help develop key brands bestselling and must-have items.Adhering to the column localization of selected brands,significant

297、discounts,Vipshop organized multi-dimensional marketing activities such as single brand,group brand,style category,topic category,trend category through the Fengqiang channel,to enrich users shopping scenarios and promote the rapid growth of brand performance.Brand channelsKuaiqiang channelFengqiang

298、 channel025About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementFILAs Super Brand Day created a new single day sales record for the brandIn 2022,Vipshop collaborated with FILA,using the

299、 good brands at good prices everyday strategy and continually working across sectors including product supply,user operations and product structure to innovate,optimize and,through Vipshop Online Platform,help the brands products achieve sales figures with year-on-year double digit growth.In terms o

300、f product supply,seeing the addition of 140 collaborative brand stores with a 20%year-on-year increase in the value during campaigns in 2022.In terms of product structure,Vipshops platform was utilized to perform a survey of users demands and optimize product selection,with the most popular sneakers

301、 generating sales achieving 30%growth year-on-year.In terms of user operations,a focus on high-value items and young member-customers,with an increase in the supply of,and marketing investment for,celebrity endorsed and co-branded designer items created an acceleration in the accumulation of user da

302、ta assets.The use of successive big-hitting channels such as Super Brand Days and Todays Top Brands enabled FILA to establish more direct,higher frequency communication with platform users.FILA repeatedly set new sales records,with their September 14 Super Brand Day smashing the record for single-da

303、y brand sales,with a 199%increase of sales in comparison to the same event last year,in the process becoming the sales leader among all Super Brand Days in fall,2022.CaseNavigare“For our brand,Vipshop offers an exceptional channel that is able to offer reliable sales.Ironing out the ups and downs al

304、lows brands like us to feel confident and secure and helps further strengthen the bond of trust that exists between Vipshop and us as partners.”Swisse“Vipshops continuous development of user tools and marketing approaches throughout 2022 allowed Swisse to respond quicker to the complex trading envir

305、onment.Thus,we achieved 26%growth in annual sales.”026About this report Vipshop EcologyV-TalentV-CharityAppendicesVipshops developmentChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementGovernment-enterprise cooperation,driving consumer passionTesting the water,pr

306、omoting the digital economyFully electronic invoicing,rolling out taxation reformConsumption is one of the three key driving forces behind the economy.Vipshop has engaged with 13 areas including Guangzhou,Chengdu,Shanghai and Xian to develop consumer coupon promotional events.These events have utili

307、zed government subsidies and the platforms and brands preferential price,with this type of government-enterprise cooperation delivering multiple benefits to consumers and helping to stimulate the market.In parallel with this,Vipshop has successfully leveraged its platforms own strengths,working with

308、 major brands to roll out the first Lucky Festival sales event,working with over 200 large-and medium-scale companies across China,using an employee benefits sales model that combines platform based incentives+business collaboration,providing approximately 400,000 employees of large-and medium-scale

309、 companies with better value,more personalized,high quality products and exceptional services to satisfy their demands for varied,high-quality products.The digital economy has already become an important driver in the ongoing push for high-quality economic development.In May,2022,Guangzhou led the w

310、ay with the rolling out of Data Brokers”,aimed at the mining of high value data elements and the promotion of data element development.As one of the three companies selected as a test site to pilot“Data Brokers”,Vipshop will use this computing technology based,open application that uses multi-source

311、 data,to run data interpretation,manage data authorized applications and develop a tool that provides data analysis guidance.Steady development of the pilot project will create brand-empowered data products and an intelligent supplier platform.Based on this platform,Vipshop will endeavor to maximize

312、 the potential of the Data Broker as a bridging tool,connecting suppliers or brands data and marketing data,mine data value deeply.The platform will also allow service suppliers or brands to market the data ecosystem,unlocking the benefits of digitalization in all areas including suppliers timely ad

313、justment of production and marketing strategies,industrial upgrading,and the governments latest governance.In parallel with this,Vipshop will continue to upgrade its own data security capabilities,through the construction of data management systems,development of security compliant data output appro

314、aches and evaluation of data monitoring management.These upgrades will reinforce Vipshops digital security measures,helping ensure the stable and balanced development of the digital economy.In order to meet the requirements of the General Office of the Chinese Communist Party and the General Office

315、of the State Council as described in Opinions on Further Deepening the Reform of Tax Collection and Administration,on March 29,2022 Guangdong Province published its Announcement of the Electronic Invoice Pilot Test Locations for the Further Development of Comprehensive Digitalization,confirming that

316、 some tax payers in the Guangdong region would be taking part in the pilot testing of electronic invoices.Built on the foundation of a reliable identification system and an electronic invoice service platform,fully electronic invoices are brand-new,fully functional invoices,that are legally equivale

317、nt to their paper counterparts and can be used in all fields and at all stages of the invoice process.Electronic invoices are characterized by being medium free,format flexible,tagged,streamlined,valid in the credit system and each assigned with their own unique number.As one of the first pilot comp

318、anies,Vipshop is actively facilitating the promotion of electronic invoices,helping to push forward the transformation from“using invoices to control taxes”to“using data to govern taxes”and“using data to govern the team”.This assists the systematic reform and modernization of tax collection and help

319、s to create a smart tax system.027About this report Vipshop EcologyV-TalentV-CharityAppendicesChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementVipshops developmentVipshop EcologyThe 14th 5-year Plan for E-commerce Development remarks that e-commerce businesses

320、must adapt to low-carbon,environmental development demands,establish a green development mindset,and proactively shoulder social responsibility for environmental protection,whilst raising the level of green innovation.Vipshop constantly improves its own environment management systems,develops climat

321、e risk governance,assesses low-carbon opportunities that consider the entire value chain,establishes zero-carbon targets and action plans,and strives to be a low-carbon leader and pioneer in the e-commerce sector.Total photovoltaic power generatedMWhmillion61,538carbon boxes recycled by Vipshops log

322、istics centers during the year21.19Committed to achieve carbon neutrality in its own operations no later than 2030028About this report Vipshop EcologyV-TalentV-CharityAppendicesChairmans letter2022 Key Results:OverviewAbout VipshopSustainable development managementVipshops developmentContributing to

323、 carbon neutralityPledge for carbon neutralitySince General Secretary Xi Jinping pledged to strive to hit peak carbon dioxide emissions before 2030 and to achieve carbon neutrality before 2060 at the general debate of the 75th session of the United Nations General Assembly in 2020,the Chinese govern

324、ment has continuously published its“1+N”1 series of policies,to systematically promote the goals of peak carbon and carbon neutrality.Vipshop has willingly accepted its responsibility,drafting its own targets for carbon neutrality and an action plan,focusing on aspects including green energy,green p

325、ackaging and green logistics,as part of its practical actions to contribute to carbon neutrality.Status of Vipshops carbon emissionsFor greenhouse gas emission accounting,Vipshop primarily refers to the Greenhouse Gas Protocol:Corporate Accounting and Reporting Standard(Greenhouse Gas Protocol)devel

326、oped by the World Resources Institute(WRI)and the World Business Council for Sustainable Development(WBCSD)and has set organizational boundaries based on the operational control criterion to calculate greenhouse gas emissions within the scope of the business as scope 1,scope 2 and scope 3 emissions.

327、In accordance with the statistics,Vipshops total greenhouse gas emissions for 2022 were 920,195.4 tons,composed of 12,153.9 tons of scope 1 emissions,84,711.3 tons of scope 2 emissions and 823,330.2 tons of scope 3 emissions3.This data has been certified by an independent third-party verification ag

328、ency(please refer to Appendix 2 for further details).1.Chinas“1+N”policy framework for peak carbon and carbon neutrality consists of“1”,which refers to The Working Guidance for Carbon Dioxide Peaking and Carbon Neutrality in Full and Faithful Implementation of the New Development Philosophy,publishe

329、d by the Central Committee of the Communist Party of China and the State Council,and“N”which includes the State Councils Action Plan for Carbon Dioxide Peaking Before 2030 and,other policies and case studies from other critical sectors and industries.2.Targets for reducing each category of Scope 3 g

330、reenhouse gas emissions intensity take 2022 as the base year.Greenhouse gas emission intensity=greenhouse gas emissions/net revenues.3.In 2022,Vipshop comprehensively accounted for its sources of greenhouse gas emissions,and further broadened the statistical categories and boundaries used in its acc

331、ounting of greenhouse gas emissions,as part of the Companys continuous action to improve their emissions management system.In terms of statistical categories,in addition to CO2,Vipshop also calculated N2O produced during fuel combustion,CH4 released from sewage in septic tanks and HFCs arising from

332、the use of fire extinguishing agents.In terms of the statistical boundaries,Vipshop has incorporated the emissions generated from the operation of Shan Shan Outlets and two City Outlets;scope 2 emissions have incorporated the emissions indirectly produced from purchased heating and cooling;scope 3 e

333、missions have incorporated the emissions arising from categories including Vipshops waste processing and upstream leased assets,etc.Notes:Vipshops pledgeVipshop will achieve carbon neutrality in its own operations no later than 2030 and will achieve its target of reducing the greenhouse gas intensity of its scope 3 emissions by 50%,no later than 20302.Total scope 1 emissionsTotal scope 2 emissions