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Shopify:2024年英国商业状况报告(英文版)(37页).pdf

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1、20 24Actionable insights and trends from thousands of retailers and consumers on selling and shopping in 2024 and beyond.UKState of Commerce ReportWhat to expect from this reportThe Shopify State of Commerce Report provides a detailed analysis of consumer and retailer sentiment drawn from a survey o

2、f retailers and consumers,highlighting areas of consensus and,crucially,conflict.Shifting economic conditions,growing consumer expectations,and intelligent technologies mean a new generation of retail is here.Revealing the gaps between consumer expectations,and retail experiences,this report gives b

3、usinesses actionable findings that will help them grow with a unified commerce approach.The research was conducted by YouGov on behalf of Shopify,with an online survey sent to retail business decision makers and consumers across UK,Germany,France,Italy,and Spain.The retailer survey took place betwee

4、n 18 January and 11 February 2024 while the consumer survey took place between 19 January and 5 February 2024.The consumer survey data is a representative sample of adults Methodology within the five countries,with an equal number of respondents polled in each market,rather than weighted by country

5、population.Additionally,interviews were conducted with large retailers using Shopify,industry experts,and ecosystem partners to provide qualitative context and real-world insights into the market shifts retailers are dealing with and how they are adapting to change.2The UK State of Commerce Report 2

6、024Data setRetailers with 1,000+employees:1,00811 industry verticals,including:Fashion/apparelFood/beverageHealth/wellbeingHomewareConsumer electronicsBeautyConsumers aged 18 and over:7,628France 1,538Spain 1,500Germany 1,540Italy 1,547UK 1,5033The UK State of Commerce Report 2024Contents01Cracking

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根据报告的内容,本文主要讨论了2024年零售业和消费者在销售和购物方面的洞察和趋势。文章通过调查零售商和消费者,分析了消费者和零售商的情绪,指出了共识和冲突点。主要内容概括如下: 1. 经济形势影响消费者支出,英国消费者对经济前景和个人状况的担忧高于欧洲其他国家。 2. 消费者寻求价值和质量,品牌忠诚度取决于能否提供优质服务和产品。 3. 消费者期望线上线下无缝体验,英国零售商在整合线上线下体验方面落后于欧洲其他国家。 4. 消费者通过多种渠道发现新产品,社交媒体和口碑是主要渠道。 5. 消费者希望技术融入购物体验,但同时重视与真人互动。英国企业在AI投资方面落后于欧洲其他国家。 6. AI可提高运营效率,但英国企业面临技能缺口。 综上所述,2024年零售业面临的主要挑战是如何在价值链中找到效率和创新,以满足消费者对价值和质量的追求,同时提供无缝的线上线下购物体验。英国企业需要投资于技术和人才,以适应这些变化。
消费者忠诚度如何变化? 英国零售商如何应对经济压力? 人工智能在零售业中的应用前景如何?
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