1、SITA 2024SITA 2024 PASSENGER IT INSIGHTSfill in at endExecutive summary03Technology usage in the travel experience04Digital travel credentials06Biometrics12Sustainability17Intermodal travel21Baggage solutions25Flight frequency29Methodology31ContentsAir travel has soared since 2023,surpassing industr
2、y expectations,with forecasts suggesting further growth in 2024.SITAs 2024 Passenger IT Insights report sheds light on the evolving landscape of air travel,emphasizing the critical role of technology in enhancing passenger experiences and managing the anticipated surge in air travel demand.As we loo
3、k towards a future where air travel demand is expected to double to 8 billion passengers by 2040,growing at an annual rate of 3.4%,it becomes imperative to invest in technology for efficient passenger processing and capacity management.Technology usage remains high across various touchpoints of the
4、travel journey,with 90%of passengers utilizing technology for booking and relying heavily on mobile devices for booking,dwell-time,and on-board activities.Moreover 64%of passengers said that the most important factor theyd like to see improved in the travel process is shorter waiting times at the ai
5、rport.And tech-nology is here to do just that.These trends underscore the impor-tance of moving towards greater usage of digital travel creden-tials(DTCs).Already,three in four passengers are comfortable storing their passport on their phone and sharing digital identity and biometrics in advance of
6、travel.However,the adoption of biometrics faces challenges due to privacy concerns,highlight-ing the need for education and reassurance about the safety and benefits of biometric technology.Sustainability is another key focus,with travelers showing a strong willingness to pay extra to offset carbon
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