1、RETAILCOMMERCE 360E-COMMERCE CHECKOUT OPTIMIZATIONOctober 2024A custom report for PazeSM from the editors of Digital Commerce 360What matters to merchants and who they rely on to help deliver a great experienceA custom report for PazeSM from the editors of Digital Commerce 360RETAILCOMMERCE 360EXECU
2、TIVE SUMMARYINTRODUCTIONThe best e-commerce checkout outcomes happen when the experience just works.Transactions close,customers trust where their money goes,and fulfillment takes the journey to the finish line.Nevertheless,between when a customer enters their payment information and completes an or
3、der,a whole community of partners must come together to make things happen smoothly.So,what does it take for merchants to optimize their e-commerce checkout solution and deliver a great customer experience?And who are the helping hands they look to along the way to keep revenue flowing and ensure th
4、eir customers are happy?Digital Commerce 360,together with Early Warning Services,LLC,the operator of PazeSM,surveyed 100 online merchants about their game plans for e-commerce checkout success.Their answers showed not only what they value,but what they want from the parties they work with to implem
5、ent online checkout solutions.First,the survey results confirmed that it takes a team approach to deliver a great checkout experience:Merchants value and rely on payment gateways,acquirers and financial institutions to deliver best-in-class solutions that meet the unique needs of their businesses an
6、d customers.Trust,flexibility and specialized knowledge from each participant is critical for success.As banks and credit unions begin to play a larger role in enabling online checkout,merchants say they value the trust provided by these financial institution relationships but desire the flexibility
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