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Salesforce:2025从被动维护到主动服务:互联资产赋能服务运营研究报告(中译版)(13页).pdf

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1、2FROM REACTIVE MAINTENANCE TO PROACTIVE SERVICES:HOW CONNECTED ASSETS IMPROVE MANUFACTURING SERVICE OPERATIONSContentsContentsIntroduction.03Create a complete,connected digital view of your assets.04Experience the power of connected assets.06See connected assets in action.09Take advantage of new rev

2、enue opportunities with opportunities with Salesforce Connected Assets.08Salesforce Connected Assets.113FROM REACTIVE MAINTENANCE TO PROACTIVE SERVICES:HOW CONNECTED ASSETS IMPROVE MANUFACTURING SERVICE OPERATIONSIn todays fast-paced manufacturing landscape,service operations present a significant o

3、pportunity for growth and differentiation.However,many manufacturers struggle to fully capitalize on this potential due to several factors.A lack of visibility into assets is a challenge manufacturers face.Disparate,siloed data often hampers their ability to make informed decisions and optimize thei

4、r investments.Additionally,businesses are shifting from one-time product sales and moving toward subscription-based service models.The proliferation of Internet of Things(IoT)technology is accelerating this trend.For manufacturers,IoT-enabled connected assets present a tremendous opportunity.They in

5、clude sensors,software,and connectivity that allow manufacturers to monitor,analyze,and improve performance in real time.This type of data gives manufacturers the ability to expand beyond traditional sales.You can use data from these assets to offer subscription services like predictive maintenance,

6、remote diagnostics,and real-time performance optimization.This article will explore the benefits of connected assets in manufacturing and the new service revenue models that they create.With connected assets,manufacturers can transform their service operations by creating opportunities for predictiv

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本文主要介绍了通过使用连接的资产来改善制造业的服务运营。文章强调了连接资产在制造业中的重要性,并提供了如何利用这些资产来提高效率、改善客户体验和创造新的收入机会的见解。 关键点包括: 1. 连接资产可以帮助制造商创建一个全面的、连接的数字资产视图,从而更好地监控和管理资产。 2. 连接资产可以提供实时的资产性能监控,帮助制造商预测潜在的故障,并采取预防措施以避免停机时间。 3. 连接资产还可以帮助制造商通过提供基于订阅的服务模式来创造新的收入机会,例如预测性维护和远程诊断。 4. 连接资产还可以帮助制造商提高服务代表的工作效率,通过提供全面的资产信息来提供更好的客户服务和支持。 5. 连接资产还可以帮助制造商通过将资产数据与客户数据集成来创建个性化的客户体验,从而提高客户满意度和忠诚度。 6. 连接资产还可以帮助制造商通过实时监控资产性能和条件来做出更明智的决策。 总的来说,连接资产为制造业提供了提高效率、改善客户体验和创造新的收入机会的强大工具。
连接资产如何提高制造业服务运营效率? 连接资产如何帮助制造商创造新的收入机会? Salesforce连接资产如何改变资产监控和管理方式?
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